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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can not recommendable Pillows had hair particules, smell of the bad terrible, air in the room smells terrible, barhroom and towels had hair particules
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very horrible experience.. We weren’t informed that a credit card was needed for “incidentals” until we got there and had already paid for the rooms in advance. We were there 3 nights, 4 days, and never saw house keeping. No clean towels or anything. The bed was extremely hard, and the television didn’t get any of the channels that were on the channel guide in the room. The television didn’t even show clearly. Fuzz on most of the channels. The room was really hot, even with the fan on high and the temperature as low as it co... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider st... read more
Business response:
Lashawnia, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Worse hotel I’ve ever stayed in!!!! First of all it’s hard to get too!!! Second was it was an extended stay there was no pots and pans n the room!!! You had to go down to the desk to ask for the hair dryer!!! Third the breaskfast bar was crappy!! Fourth asking the staff a simple quests like we’re at some places to eat close by and the only place they knew was Wendy’s!!! I am a Marriott rewards card holder and that was my first and last time I stay at this hotel or another extended stay!! But a bad taste n my mouth!!
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Total Debacle I checked in around 10:30 PM and told the front desk associate I finally made it. After telling my name, she stated "We canceled your reservation". Needless to say I was taken back and asked how and why since I had a confirmed confirmation. She told me since I was not there by 6:00 PM they ran my credit card and it was declined. I explained I was in town to attend a funeral in the morning, she told me there were no other rooms available. I asked her to show me their policy indicating they run credit card number... read more
Business response:
Andy, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Race weekend I should have researched hotel more, didn’t realize room service didn’t exist and towels had to be exchanged at front desk. Probably a decent property for someone staying for awhile , but not a 3 day stay.
Business response:
Please accept our apologies for not meeting your expectations. We are disappointed to read you were not happy with our hotel policies and regret the cleanliness issues you experienced while you were here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We appreciate you being our guest and hope to... read more
Needs remodeling or more... The room had a musty order, the stove burners had food crumbs everywhere, the carpet was ripped up, and the free breakfast is a joke- granola bars, mini muffins, and coffee.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
worst ever ...never again will I use your service..
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Frankie, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.