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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well first off check in was OK. When I got to my room it was HOT the A/C was OFF. Everything we asked for they didn't have ex.
Business response:
We apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Never will i stay here again!!! My 3 night stay was horrible!!! I was bitten the first night of Bedbugs. I was moved to a second room thatsmelled of stink sweaty feet. I was then given a third room that I slept with light on because I was scared of being bitten again.The hotel refused to give me a full refund. On my last night there I went to bathroom and found 2 roaches. In the am i went to laundry room to wash my clothing. The washers were dirty inside and I found a hyperdermic needle inside one of their washer machine.Whe... read more
Business response:
Debra, thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Sincerely, Hotel Management
Nothing like the pictures. The complementary breakfast. They didn't have anything but some muffins. They were out of everything. The desk clerk just said sorry, we are out of everything.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding the lack of breakfast has been discussed with the appropriate team in an effort to deliver better guest experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The doors were locked and no one was at the front desk. The phone kept ringing but no one was there to answer. The room smelled of mold and mildew. My throat and lungs hurt and the next day I developed a cough that turned into bronchitis! The sheets and towels were scratchy and rough. Someone tried opening my room door at 3 a.m. multiple times. Which is terrifying!! Front desk then called my room at 3:15 a.m. and I heard “yup, someone is in that room”. They told me many would call in the morning, never heard from them.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
Rooms were very dirty and outdated. Very disappointed overall. I would not recommend this hotel to anyone.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Orlando June 8, stay First room,on third floor, had strong odor. Went to the front desk and the room was changed. The second room, on the first floor, was an improvement; however, all the windows were not latched. Please note there is a safety lock that prevents the windows from bieng opened more than three inches. I believe this shows a lack of attention to details. The carpet had several areas that looked like grease stains. Walls were visible dirty. At checkout, 8am we watited approximately 15 minutes or the desk attendan... read more
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party ... read more
Room was dirty and smelled like smoke even though it was marked non smoking. Fire alarm went off and building was evacuated late evening. There was human feces in the stair corridor and the door to the outside was completely broken. I will never return myself or recommend this hotel to anyone.
Business response:
Rebecca, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your visit. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Ross, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Never again First room had ants everywhere and kitchen was dirty. Second room had ants and dirty sheets. Towels were worn and dingy. No ice machine. Breakfast was granola bars and coffee. I should have asked for my money back but just wanted out of there
Business response:
Gina, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We will make a note of your fee... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.