Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had some issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the maintenance issue you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team to fix the lock of your room. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the inconvenience you had due to our hotel policy and for the issues you encountered in your room. Please be assured that we have asked our pest control provider to service our hotel immediately. We have also alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Mia, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management 

Business response:

On behalf of the entire team, we would like to offer you our sincerest apologies for not meeting your expectations. We have inspection procedures in place to make sure that rooms are appropriately serviced, so we regret that steps were missed in this case. Our housekeeping department is working to tighten procedures to make sure that we deliver a superb stay every time. Thank you for sharing your comments and we hope that you will consider staying with us again so that we can have another new chance to impress you in the fut... read more

Business response:

Crissandra, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Elizabeth, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

Dennis, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management