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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just like every other hotel. But the breakfast wasn’t the best. There was also dog feces outside the exit door by my room all day long. No one cleaned it all day on the sidewalk and I’m having to step over it every time I left.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The room was suppose to be a Non-Smoking room, the sign was in the room. But when I entered the room I could smell the smoke. Room appeared to be clean and believe me I checked. But I found bugs in the bathroom and the sink in the bathroom did not drain properly.
Business response:
Sarah, thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams to fix the problems you mentioned. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Managemen... read more
Bugs crawling on bathroom sink, sticky floors, 2 of the 3 lamps had burnt out bulbs, mattress pad was dirty and urine stained.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
Stay far far away Ddisgusting. Smelled awful. Beds were like cardboard. Ants all over the kitchen and bathroom. Hundreds of baby spiders on and IN the vending machine. Loud kids screaming and running around at all hours. Never ever again.
Business response:
Heather, we offer our sincere apologies for the housekeeping and noise issue you encountered when you were here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Although the price was more than resonable it was a huge inconvience that the elevator didnt work. Carrying an 80lb suitcase up 2 flights of stairs was not fun. Also when i went to take a shower, which was after 11pm and no front desk staff to help, i noticed that there was no soap or shampoo in the room.
Business response:
Thank you for your candid review. Please accept our apologies for the difficulties you experienced during your stay. We assure you that we have shared your feedback with the appropriate teams, and we’re taking relevant steps to ensure future guests do not encounter the same issues. We hope that you will give us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Latoyia, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Nope Last time I stay there
Business response:
Leila, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again The entire hotel was filthy and outdated.The elevator smelled like dirty old dog. The room smelled moldy and the kitchen was extremely outdated and worn out.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.