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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a business travelers hotel I had not realized this is more of a “live” there kind of hotel. It was not terrible, but worn. Had to walk through a haze of cigarette (and other) smoke to enter the non-smoking hotel.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Bedbugs My daughter and I stayed there for 4nights We both got bedbugs bites all over of our bodies. Big red dots all over. Room with kitchen were good for cooking but smell wasn’t good.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No place to stay! Found nasty sneakers and dirty socks under the bed. Rotting garbage in the stairwell. Not even a cup in the room and you have to ask for everything. Even then, they question whether you need everything.
Business response:
Jeane, thanks for the candid comments. We sincerely apologize for the cleanliness issue in your room and are sorry that you didn’t like our hotel policies. Your feedback concerning the cleaning in your room is shared with our housekeeping team to ensure this problem never happens again going ahead. We regret the inconvenience caused to you, and please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
No Housekeeping services. Just large to wells in the room and no Housekeeping services available. Expedia offered a price for the room But when I checked in it was higher than The on line advertisement. I will not use Expedia again.
Business response:
David, thanks for taking the time to evaluate your experience at our hotel. We apologize and sincerely regret the inconvenience you encountered in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping for review and action. Please also know, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please give us another opportunity to m... read more
Primeira impressão no front desk foi muito ruim Serviço de front desk péssimo. Quartos antigos
Business response:
Mauricio, we are disappointed to know you were not pleased with the service provided by our front desk team and with your room. Your concerns will be shared with my respective team members to take corrective actions immediately. We encourage you to try us again in the near future, we are confident you will enjoy a better stay. Sincerely, Hotel Management
Hotel Refuses Refund Hotel and attending staff adequate but when I checked my booking the website told me twice I had no reservation. I rebooked and then got double billed. The Extended Day representative agreed the booking did not show up but said all he could do was pass the information to 1776 Pembroke and they would get back to me. Needless to stay nothing happened. I am out two nights and Extended Stay is about to lose a long time client.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Nasty and uncomfortable This hotel was absolutely horrible, the room was dirty and the bed has brown stuff all over the sheets, I didn’t even stay I left and found another hotel. Ann the front desk clerk was very nice the only good part of this hotel was Ann.
Business response:
Thank you for your feedback. Although you liked the service provided by Ann, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to ... read more
There was no gym or business center. I neeed to print out my resume for an interview and I was not able. When I asked to use the front desk computer and printer, the attendant flatly refused. I had to go to FedEx kinkos and spend $22!!!
Business response:
Nicole, we are so sorry for not meeting your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Bad customer service The room was not clean from the last guests. When asking to change linens was told it was not an option and no other rooms available. Terrible customer service experience will not stay there again.
Business response:
Kia, thanks for the candid feedback. We sincerely apologize for the cleanliness issue in your room and the way our associates dealt with answering to your request. We have discussed your feedback with the concerned teams in an effort to improve the level of our service going forward. Please consider a return visit to our hotel as we are confident you’ll surely have a better experience the next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.