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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice area but the room had bugs plus no pots or pans or silverwear that we could use Beds were somewhat comfortable needs new pillows
Business response:
Lenny, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another opportunity to provide you with a better ... read more
We asked for a nonsmoking room and was charge an extra 250$ for smoking in the room. Me nor my boyfriend smoke. Now we are fighting to get our money back. We only went to Orlando for a funeral. The hotel just made the whole situation worse. I wish I had chosen to stay at my usual hotel but that was about 45mins away from where the funeral was being held.
Business response:
Christina, we appreciate you taking the time to post a review. As we are a non-smoking property, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We are sorry for any inconvenience. Thanks for the feedback, and we hope to have an opportunity of welcoming you back. Sincerely, Hotel Management
Horrific The services was horrible, the person in front desk was pleasant. He made is come down to retrive extra blankets. The kitchen was dirty. The bed was hard and uncomfortable. The blankets are flimsy. After having a rough night, house keeping comes knocking asking for towels. Apparently they had ran out towels for other guest. I kid you not.... the worst.....
Business response:
Ana, thank you for your review. We apologize for the difficulties you encountered during your stay with us. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking immediate measures to make sure future guests do not experience the same issues. We hope you will consider giving us a second chance the next time you are in Orlando. Sincerely, Hotel Management
Dirty The place was dirty. I wouldn’t stay there anymore.
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Brandi, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
First off, I had to wait about 15 mins before anyone from the hotel was able to check us in because no one was at the front desk. Then we had two rooms and asked that the rooms be next door. Sounds simple right? We were given rooms 316 and 317, little did we know 316 is right next to the elevator and 317 was at the end of the Hall. I called the front desk and was told nothing else is available. Rooms are run down and old. Linens are poor quality. There is absolutely nothing good to report here.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manage... read more
Not what I expected. It felt old and run down.
Business response:
Thank you for your feedback. We are sorry your stay was less than satisfactory and that our hotel was not up to your expectations. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Until then, we will make sure we redouble our efforts to provide our guests with the hospitality they deserve. We hope you will return so we can make it up to you. Sincerely, Hotel Management
it was ok, major issues was there were lot of roaches live and dead ones and they do not do the cleaning at all, they said will do only after check out
Business response:
Thank you for being our guest. Although you overall had a nice stay, we are sorry for the cleanliness issues you had in your room. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Also, we have contacted our pest control team for an immediate visit to address the issue quickly. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.