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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Very Disappointed Very disappointing. Stayed at the hotel last year around the same time for the same event. The room we received last time was great! Full kitchen, full living room, king size bed and great sized bathroom. I don’t know what happened this time around but it was insanely different. The room I booked was suppose to have a king sized bed that’s really all that was specified when I booked it. Arriving to check in the women at the front desk said the room was for a queen not a king when I had the reservation ... read more
Business response:
Sarah, thank you for returning to our hotel. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Mediocre stay While we were happy to find a place last minute, we were quite disappointed in the conditions we were staying in. We woke up in the middle of the night to check on our baby in her pack in play only to find roaches in her bed, as well as quite a bit more in the kitchen area and in the bathroom on our toiletries. The room smelled like someone had masked cigarettes and we had to go get air freshener and lysol to remove the smell. The microwave had leftover food inside of it and hadn't been cleaned in sometime. It ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Never again I would never stay at this hotel again. Terrible service and conditions. Too many shaky people hanging around the outside of hotel and lobby.
Business response:
David, we want to apologize for failing to provide the level of service and comfort you should have received. We have shared your concerns with our entire team to ensure a better experience moving forward. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointing Old, hallway smells of food odors, did not feel safe.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not a nice experience. Will not repeat. Arrived as per confirmed reservation at this end-of-the-road location. Our room type (accommodation for 4 people) all sold out. We had to settle for more cramped accommodation, which with a roll-away bed accommodated 3 people. We passed on the "Continental Breakfast" and ate at the only only nearby restaurant a Chick-fil-a..
Business response:
Wiĺliam, thank you for staying with us. We apologize for not meeting your expectation and for the inconvenience you had while here. We are also sorry for not accommodating you with the room of your choice. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Not worth the money. They need better rooms and cleaning staff.
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered which resulted in a disappointing stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel... read more
horrible full of roaches had to leave after a long day at work ended up sleeping in my car because there is no way i was sleeping there with my pregnant wife and take roaches home.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience you and your wife encountered, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Bad customer services Pay for double bed and only one bed was available. Bad customer services. I hope never used the services again
Business response:
Adams, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
GOD HELP YOU. The two most important aspects of travel are safety and cleanliness. There was NO security whatsoever at this place. Anyone could literally walk right through the front door and NO ONE would ask them any questions or stop them. No working phone in the room to call 911 should an emergency arise. No cameras, and only 1 employee at the front desk around the clock that has to check everyone in, wash and fold laundry, wash and assemble dishes that you have to carry to your own room, etc. We were displaced due to Hur... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.