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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty dirty dirty! Horrible,the room smelled so bad I had to go get candles and I had to sleep on top of all covers as the main sheet had urine stains or something on them. They were not clean! Didn't sleep well at all!
Business response:
Michael, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping in order to ensure it is not repeated. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
Avoid unless desperate. First, unpaid $55/night. That should tell you something. I chose a non smoking room, but it didn't matter. It seems the smell of cigarettes was everywhere. I informed the front desk, as so they don't charge me a cleaning fee. I slept with my clothes on, and could not wait to get home. There were 2 people sleeping in the lobby floor...what a welcoming site. Breakfast was a few granola bars , and coffee. No thanks. Tv had 6 channels, 2 were fuzzy at all times.
Business response:
Timothy, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest. Again we truly sorry and hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
this place sucks was told not to renew my registration, due to the front desks ignorance
Business response:
David, please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, General Manager
dumb manager not so good, was asked to leave because wife came and met me 1 day and I didnt register her
Business response:
David, I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I appreciate your comments as they will only help us improve, and I hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Never again Let's just say I will never stay there again even of it's just for a place to sleep
Business response:
Veronique, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Stay away One the worst stays I've had.
Business response:
Randy, we sincerely apologize for not living up to your expectations. While our attempt is to provide a comfortable stay for every guest, sometimes we fall short. We will revisit all the areas in which we failed to impress you and will take corrective steps in an effort to improve our performance further. Please consider giving us another chance so we can redeem ourselves. Sincerely, General Manager
Non-smoking room reaked of smoke, wifi connection impossible, staff provided IT support vendor who had not supported hotel for 4 years. Will never return
Business response:
Jeffrey, we apologize for the difficulties you experienced connecting to the internet and regret the inconvenience caused. We work hard to provide a clean and comfortable environment, and we're sorry the smoke smell compromised your stay. We will follow up on your concerns to ensure we are well poised to better serve our guests moving forward. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Business response:
I apologize for the disappointing stay you had with us. We hope you will consider giving us a chance to impress you on a future visit. Sincerely, General Manager
They messed up my reservations, they did not care For some reason, they screwed up my reservations and did not care. Had to find another place. They just do not care.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We deeply regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.