This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Place. Clean.
Business response:
John, thank you for the feedback. Although you liked some aspects of our hotel, we’re sorry for not meeting all of your expectations and regret the inconvenience it caused. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Worst Stay Ever I was in 2 rooms. Both had dirty curtains, kitchen, bed skirt and carpet. I got bug bites from the beds.
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
SHOULD BE CLOSED! Room smelled of mildew, no dishes, broken shower stopper and to close the bathroom door you have a half an inch between the counter and door(worst decision ever). There was an agent at the front desk whom was the laundry personnel. He was nice but spoke every little English, when I told him about my room he gave me a can of glade air freshener. I got my money back for 2 nights even though it should've been for the entire stay. This was the worst extended stay in AMERICA...
Business response:
Nique, please accept my apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns in regard to your room will be shared with our housekeeping and maintenance team in an effort to improve our service and facilities. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it... read more
Disappointed No security. Men hanging out late night in the Halls. People trying to open your doors after midnight. Overnight staff won't answer any of your calls. People smoking in the stair ways.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us another opportunity to make a better impression. Sincerely, General Manager
Terrible staff and hotel hall smells like death I will never stay there again. No wonder the price is so low. You get what you pay for.
Business response:
Jason, thank you for sharing your feedback. I am disheartened to read about your disappointing stay and regret any inconvenience you had while you were here. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. Please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
$130.00 for a $20.00 room!! Orlando hotels were booked so we were forced to stay there. Terrible experience, old decor.... slept with one eye open
Business response:
We sincerely apologize for your disappointing stay. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with other hotels in our area, and we strive to deliver the accommodations, service, and facilities our guests enjoy. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Dirty, Smelly, and Uncomfortable Nothing was great about this hotel. It was the worst hotel I have ever stayed at. The bed's were extremely difficult to sleep on, room smelled of moisture or mold, the TV kept turning off on it's own. There was no service in the room. When I got there, there was only one half used roll of toilet paper, and they never replaced it nor brought more during the two night stay. I highly recommend you stay elsewhere.
Non clean room Room appeared to have been untouched for months. Dirty and disgusting.
Disgusting Sewer This was the worst place I have ever stayed in my life. It smelled terrible. (like an ashtray) The sheets on the bed were dirty. The entire room was disgusting. I will never stay or recommend this place to any human being.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.