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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms need updating. My room was clean, but in unsatisfactory condition with partially painted walls and ceiling from previous patch jobs. The room needs to be repainted. The bathroom exhaust fan cover was filthy, and the refrigerator was rusty. The facility needs to do better.
Nothing. I will never stay at this hotel. I give 0 star. Very unsatisfied.
Lacks a lot The air conditioner never works accordingly the internet is intermittent and the tv only allows you to watch basic channels with no streaming options.
Business response:
Dear Edaniel, We appreciate you sharing your experience, and we're sorry the room amenities did not meet your expectations. Reliable air conditioning, internet access, and entertainment are important for a comfortable stay, and it's clear that improvements are needed in these areas. We will share your feedback with our team to ensure future guests have a smoother experience. Your feedback is valuable to us as we continue to work on enhancing the quality of our accommodations. We do hope you will stay with us another time so ... read more
Never checked in. I arrived late at 2am because of a flight delay and was told I couldn’t check in that late and had to pay for another day. I had already prepaid for my night. I walked out and slept in the car. Not fair.
Business response:
Dear Nicholas, Thank you for sharing your feedback. We understand your frustration, and it is unfortunate that there was a delay with your flight. Our procedures require notification of late arrivals so arrangements can be made. That said, we understand how upsetting it must have been to have nowhere to rest following such a draining journey, and we apologize for the distress this caused. Policies are in place to ensure consistent treatment for every guest, and we appreciate your understanding. We would welcome the opportuni... read more
Smelly halls
Business response:
Dear Cecilia, We're sorry the condition of the hallways detracted from your experience. A clean and welcoming environment throughout the property is important to us. Your comments will be shared with our team so that the issue can be addressed. We appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
The front desk was really nice but the room couldve been more up to date.
Business response:
Dear Jones, Thank you for your feedback. We are pleased to hear that you received warm and courteous service during your visit, as delivering attentive hospitality is always our goal. However, we regret that the accommodations did not fully meet your expectations. Your comments regarding the room’s condition have been shared with our team as we continue to strive for improvement. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Manag... read more
El chico que me resivio súper amable, pero, si quieren estar solo una noche y no les importe la peste a humedad, cucarachas caminado por las paredes, vi dos😬, pues adelante, pero no lo recomiendo por el precio que pagué, y las condiciones que tiene no están acorde.
Business response:
Dear Deneb, We’re glad to know the team member who welcomed you left a positive impression. That said, the conditions you described, including the unpleasant odor and sightings of pests, are not in line with the experience we aim to offer. Your feedback highlights areas that need prompt attention, and we’re taking steps to improve both the cleanliness and overall condition of the property. Thank you for sharing your experience with us. We hope to have the chance to welcome you back so we can provide you with the flawless exp... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.