This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were just average and the hotel itself had a mildew smell. I wouldn't recommend this facility.
Business response:
Thank you for your feedback. We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for your feedback. Sincerely, Hotel Management
Hice una reservacion para el 28 de julio,al 29 una noche ,cuando llegue me dijeron q era para el dia anterior ,no me quisieron ni devolber la mitad del reembolso y despues me mandan a decir como fue mi estadia ,cuando nunca utilze la habitacion
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced with the reservation and we can understand your disappointment. We request you to reach out to us so we can review the charges and reverse any billing error. Please consider coming again so we can provide you with a flawless experience. Sincerely, Hotel Management
Nice location well kept grounds and landscaping. Room had red ants in the bathroom, and roaches in the room. Towels had hair in them
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bed sheets were itchy, air conditioner did not work
Business response:
Michael, thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem with the HVAC unit. Also, we wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The property upkeep was pretty mediocre, needed a few updates. My room had a greasy smell to it when first entered. The air conditioning rattled when it came on making it hard to sleep. I had an opened pack of pistachios underneath my bed, with a note from Allison saying she personally cleaned my room.. obviously not thorough. When arriving back from getting food, a roach crawled onto the desk by the phone and got on my food ruining my dinner. The soap was awful. Thankfully I bought my own. I was skeptical about sleeping thr... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will consider staying with us again so that we... read more
Awful! I checked in, received my room key and the door wouldn’t open. Front desk told me to pull up door handle instead of down to open door. Room smelled really bad. When we opened the trash cabinet, there was trash with beer bans and old food. We changed into another room with “I’m sorry, housekeeping left for the day”
Business response:
Tania, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This has been my go to location when I have to come to the area due to it's closeness to family. However this time I was disappointed. I arrived later than I had anticipated due to the ongoing construction in the area so I was turned around numerous time. Upon checkin, the lady was very nice and accomodating. I originally booked a queen/king room however when I checked in, the lady told me there weren't any so I was placed in a room with double beds. Okay this is where I became disappointed in the property. The room I was pl... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms and the inconvenience it caused to you. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.