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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On late arrivals, there are no staff to assist. They assigned a room that was out of service because there were no locks on the door.
Business response:
Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our maintenance and front desk team since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hot... read more
Staff was very rude.. room was not clean . Very noisy..
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Safe area!! close to the highway looks good outside
Business response:
Thank you for the feedback. We are pleased to know you liked our location, and we hope you will choose us again in the future so that you can provide us with a higher rating. Sincerely, Hotel Management
I called to see when they will clean the room, because I saw some insects 🐜 on the sheets, they set that they clean once a week only, but they could bring me towels or soap if needed them.
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had due to our cleanliness policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management.
If I wanted to check in early I’d have to pay a $20-30 fee... which is absurd!
The rooms smell musty. Bathroom at least are okay.
Business response:
We apologize for the odor issue you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
There are no phones in the room, to call the front desk for assistance. The phone that they have up front for the one person that is working doesn’t answer. There is no greeting upon entrance or while they are checking you in, customer service doesn’t exist. The guy that was working had a nasty attitude, when we tried to ask for any assistance. The rooms are gross, gum stuck on the carpets, the windows on the first floor don’t have that extra panel curtain for privacy. THERE ARE TERMITES ALL OVER THE COUNTER IN THE LITTLE KI... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Don't stay here I wouldn't stay in this hotel again, let me tell you why. My husband and I were staying here for our work. The first night the air didn't work and we are in Florida, so you have to have air. It registered at 60 degrees but was at least 80 in the room. Well, it was barely on and then it started to clank and bang and make all kinds of loud noises so I went to call the front desk and our phone didn't work either, so I get dressed and go down to the front desk, and put us in for maintainece in the morning I said ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.