This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty kitchen area terrible location won’t ever visit this place again
Business response:
It was so disappointing to read your review and find out your stay with us was not satisfactory. We sincerely apologize for the cleanliness issue you experienced in the bathroom. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry that the location of the hotel was not ideal for you. We hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Hotel Management
Nasty hotel
Business response:
Juan, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
Hair in the tub, wet towel found
Business response:
Maria, thank you for your comments. We are sorry for the cleanliness issue you encountered and regret your stay was not a pleasant one. We have taken note of your feedback and have shared it with them to be more diligent in their efforts going forward so that it is not repeated in the future. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The bed sheets had stains on it. The shower curtain had mold on it. The pillows were disgusting and on top of that two of them had no pillow cases. There was dirt on the bathroom floor. The hotel like smoke. People were very loud all through the night can hear straight through the walls.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ens... read more
Disgusting The air conditioner wasn’t on in the lobby. It smelled like fish in the hallway. There was a dried up blood stain on one of my pillows, I told the front counter and she brushed it off.
Business response:
Thank you for the review of your stay. We apologize for the front desk service and cleanliness issues you encountered and regret the inconvenience it caused. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Bad hotel! We would never stay inanother Extended Stay! TV didnt work, no hangers to hang clothes, almost empty toilet paper with no extra roll available, no ice machine, no dishes or pots and pans in kitchen yet there was a stove,fridge and microwave. Advertised a minimal breakfast but there was only coffee available. Bed was comfortable was the only thing that was decent. Noise from I-4 construction was HORRIBLE!4
Business response:
Charles, we apologize for not explaining our hotel policies. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. We also are sorry for the noise issue and our breakfast offerings not being to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I really didn't see anything unique about it at the same time i wasn't expecting too much about it, their service is very disappointing since I took my time to make a reservation and paid for it then when I got there tthe front desk tells me there is a problem with my reservation i paid for a room with a king size bed and they only had queen sized available but she'll take care of it , well i didn't get a king size bed but they still changed me for it , definitely not coming back to this place.
Business response:
Thank you for being our guest. We apologize for the mix-up with your reservation and that we were unable to resolve the problem to your satisfaction. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
The fact that i went there to cancel my reservation and was told that it was handled.come to find out i still was charged and didnt even stay.then they acted like they had no recollection of me coming in to cancel nor did the front desk worker inform me that canceling had to be done online.not a professional establishment at all.
Avoid this location Front desk wasn't customer friendly. Room was full of roaches. Due to no refunds I purchased my own traps & spray for my four day stay.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.