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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ants everywhere. Toilet broken and same with shower.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the maintenance issues in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance and cleanliness team to ensure procedures are being followed to prevent such issues in the future. Please know, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We are sorr... read more
Absolutely nothing to like about this place. Feces in the hallway sent me over the edge to go elsewhere for the rest of my stay. Police came for a domestic call one night late - yelling screaming pounding on doors. . And the fire department to rescue someone from the broken elevator another night. No linen or cleaning services for stays under 10 days. This place was the worst I’ve ever stayed at.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Cortiva June teaching trip The front desk host was rude, plain and simple. When telling her my rm&tx was paid and I did not want to leave a card for incidentals because it was not necessary. I spent 20 yrs in the hotel/resort business and in front of the house and with way more deluxe and luxury hotels than your segment and this is not a good policy. She was rude delivering the message and no smile. Came back to the desk for something else and another guest was there and she was nowhere to be found and the phone was ringing ... read more
Business response:
Barry, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
La habitación extremadamente sucia , y cosas que estaban en mal funcionamiento de todos los extended stay america es el peor
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered while you were here. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second ch... read more
I saw roaches and heard rats making noise. I room was not clean there was nails on the floor and hella dirt everywhere.
Business response:
Ferson, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Robbed me!! This place was awful! They wouldn’t even honor my reservation nor give me a refund! I had to get another hotel room out of my own pocket!
Business response:
Dear Julian, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Dirty and filthy room and ambient. Location was good outside and could not imagine about inside the hotel.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.