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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay in #106...Just nasty, horrible, dirty,
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Avoid this property! We stayed here because most other options were booked up. We got the last available room, but I think I would have rather slept in the car. Had to buzz into the lobby, but no one was at the desk, so we waited a very long time just to get in. Room was filthy! There was a dirty rag in the sink, bathroom was disgusting and the first set of sheets had a large yellow stain...gross! I don't think I closed my eyes all night. Expedia says that there is "free breakfast" but that was coffee on a filthy cart and gr... read more
Business response:
Thank you for being our guest. We're sorry for the difficulties you had during your stay and for the inconvenience it caused. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
very dissapointed the address send you to the hotel next door so you get there and everything is very nice and clean, but then they said ohh no your reservation is next door, next toor i was there for a week, NEVER! had room service, all the towels where in the bathroom from day one, i found bugs (spider, roach) in the room ... the 1st day i put a bag of garbage outside the door because i saw they were cleaning a room but it seems the housekeeper just pass by the garbage and left it there ... someone was nice enough to donat... read more
Business response:
Sara, thanks for being a guest at our hotel. We sincerely apologize for not communicating our housekeeping policy to you on arrival and the cleanliness issue you encountered here. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team informs this without fail going ahead. Your feedback is ... read more
The outside was very clean I’ll give them that but the inside wasn’t what was advertised online and two there was no free breakfast as advertised they had a few muffins and coffee which called grabbed and go. I spoke to the receptionist that checked me in I asked her how often does house keeping clean the rooms she said everyday which not the case with my room the towels had dust built up on them which tells me that room was used in a while.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Crack house! Cops! Horrible place! First off, we checked into one room with no A/c. Then we checked into a second room that smelled straight like dog. This was the absolute worse extended stay I have stayed in. It was obviously extended stays version of a crack house. Druggies, and cops outside the entire stay. Just horrible! Never wanted to be there. Thanks for ruining a vacation.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Sandpaper sheets on a rock hard bed. We both awoke from the numbness and discomfort. Our kids even said the paper thin pull out couch mattress was more comfortable. Mildew smell and poor ventilation from an outdated poorly functioning AC unit. Breakfast was a joke. Snack bars and mini muffins. Best part: our dog could stay with us. No dog walk though.
Business response:
Dianne, we apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Room was dirty. Coffe spills (or something even nastier) down the front of the sink basin, Spilled some water on the floor and wiped it up with a washrag - came up dark gray from the filth. Grab and go breakfast is no such thing. It's a piece of fruit and coffee - no muffin, no bagel, no honey bun. No ice bucket or ice machine. They'll give you ONE ice tray so you can make your own ice in your room. You have to ask for everything - no utensils, no dishes in the room. No automatic doors. Try getting inside with your hands ful... read more
Business response:
Thank you for choosing our hotel for your visit to Orlando. We were disheartened to read that we did not live up to our typical service standards, and we're truly sorry your stay was less than satisfactory. We are taking corrective steps so future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ants in the kitchen. Ok rooms but disappointing cleanliness. When we mentioned this to the front desk staff they didn’t say they’d take care or it or anything just, “ oh that’s unfortunate”. Will not stay there again.
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.