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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach Hotel Horrible Hotel. My associate saw roaches everywhere.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the ... read more
Got there about midnight. Room was full of roaches. Called staff to change rooms but hotel was full. Spent the next 20 minutes killing the dozens of roaches. Wife was grossed out.
Business response:
Thank you for your review. We apologize that your experience was tainted by what you discovered in your guest suite. We have already followed up with the Head of Housekeeping to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit. Sincerely, Hotel Management
Worst extended-stay I have ever stayed at!! Hotel was extremely dirty. Pull out couch was absolutely disgusting mattress and food dirt dust everything caked on it and under it. Bed sheets were dirty and had to have them change them. No dishes no silverware in The room like there is supposed to be and wanted a deposit to use them. Do not stay at this
Business response:
Michael, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Smelly and the The smell in the north wing hallway on the third floor is awful, fortunately it did not carry into the room. Room itself was decent except for the bed. Hard springs, very noisy. Just a very cheap and uncomfortable bed. Stayed here before and it wasn't as bad. Staff wasn't very helpful, they are always very hard to reach after 10pm if you are checking in late. The bed being uncomfortable was my problem apparently, as "you are just used to your own bed" was the response I got when I brought up my concerns about ... read more
Business response:
Chris, we are ere disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The worse place I ever stayed It was horrible never clean the room I got a bad rash on my chest the room didn’t smell good horrible hated
Business response:
Audrey, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure all the guest room are inspected thoroughly before allocating to future guests. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible place and location Upon arrival, 11:00pm, no one was at the front desk. We had to call customer service number. The phone rep reached out to the receptionist who apparently was sleeping. The bathroom had mold. Place was also really expensive for what they provided. They don’t clean your room unless you pay an extra $10 per day.
Business response:
Damian, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Breakfast bar was pathetic. Room smelled. Staff didnt care. Paid almost $500 for 2 nites. Wish i could get my money back.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Worst stay ever I requested a room with two queen beds and only received one with a king size bed with a sofa bed, when I definitely didn’t want two have two people on the sofa bed. Also, the whole floor smelled like cigarettes when it was suppose to be a non smoking floor! Definitely never staying on any Extended Stay America!!
Business response:
Thanks for taking the time to review our hotel. We also apologize for not being able to provide you the room of your choice and for the odor issue you encountered while you were here. We value your feedback and will ensure that all the procedures by our front desk and housekeeping departments are being followed. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.