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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non smoking room - horrible smoke smell. No open rooms to move to. Staff was nice, but unable to accommodate us in a new room. Ended up moving hotels at our cost.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
i had some roaches in my room and they didn't’do refund me anything
Business response:
Will, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
No customer consideration It started out ok then due to the staff failure to lock the doors I was robbed and hit with a gun and told u still had to pay and it’s on camera
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Norman, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Octivia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Hotel pics is way different than actual hotel No one was at the front desk for at least 15 minutes after I walked in. Nice guy. Pedro. He was auditing something. First time I went to the room, the key cards didn’t work. Had to find Pedro again. Room was fine until... the visitors showed. Roaches...in my room on the 2nd floor. Breakfast consisted of a cart in the first floor hallway with packets of Oatmeal, breakfast bars and not much to drink. Almost as if it was forgotten and left in the hallway.
Business response:
Joseph, thank you for your feedback. We are sorry for the difficulties you had while you were here and for the inconvenience it caused. Your comments will be discussed with the concerned teams to make sure we are consistent with our service delivery. Also, we have taken note of your feedback with regards to our grab-and-go breakfast, and it will be shared with our Brand Leaders to improve our future guests’ experiences. We hope we have an opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There should be a real breakfast like oj, apple juice ect alot of ppl dont drink coffee,that would like other drinks with there muffin ,they as hould have like milk, cereal.... Also we had a rate for our stay and i got a enail stating that the hotel rate increased you guys are a thief . We want a refund
Business response:
Dawn, we apologize for not meeting your expectations and for your disappointment with our complimentary grab-and-go breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
NEVER AGAIN The area was horrible, we had no shower curtain, the fridge was dented up, the stove was dirty , the bed rolled around and there were little bugs on the counter tops and in the microwave. NEVER AGAIN
Business response:
Alfredo, thank you for sharing your feedback. We are sorry for the difficulties you had in your room and for the inconvenience it caused. Your comments have been shared with our Housekeeping and Maintenance team, and they are looking into it immediately. Also, we have contacted our pest control provider, and they are treating the room immediately. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
It was worst experience
Business response:
Karthik, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We assure you that what you encountered is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.