Extended Stay America Select Suites - Orlando - Southpark - Equity Row

di 

on Expedia

8 years ago

I stayed for six nights and the first night the noise was too loud on the first floor in front of the lobby and there were a ton of ants coming out of the sinks in the room. The second room I was offered had a horrible smell that would not go away it and there were a roach inside of the bathtub. The keys deactivate easily and there is no available staff after a certain time so you have to call someone for assistance. My room was not cleaned once in the 6 days I was there even though I requested for cleaning service twice dur... read more

Leslie 

on Expedia

8 years ago

Good location but not good staff. I reserved a suite and I didn't the staff. I needed blankets and I had to wait for 1 1/2 hr to get them . I asked for utensils and I was told by one staff that they didn't have any. Yet I asked someone else and I was told that they do have. I just had to request it. Also, the A/C wasn't working good. I couldn't sleep that night because the people next door where making a lot of noise. The office staff had an attitude and not helpful. 

Anonymous 

on Expedia

8 years ago

non sufficiente wi-fi sempre staccato. stanza odorava di fumo di sigarette. colazione ridicola in piedi in un corridoio con solo brioche confezionate. il top non hanno rifatto la Camera dicendo che era un servizio extra che però non era richiesto quando ho prenotato su Esperia. Non ci tornerò mai più 

Melinda 

on Expedia

8 years ago

Never again Housekeeping would knock on everyone's doors starting at 7:30 am. Between people coming in late, barking dogs, uncomfortable beds, and noisy appliances going on and off I barely slept at all. I'm exhausted. 

Tamara 

on Expedia

8 years ago

Bad service I will never stay there again 

Sandra 

on Expedia

8 years ago

OVER CHARGE MY BANK ACCOUNT This hotel charged my bank account 3 times for one night stay, leaving my bank account without money, my husband cut his finger with the door of the hotel entrance that was missing part of the handle in both doors. I also made a reservation for my cousin for a free smoking room, and they gave him a room with cigarette smell. I will ever stay at this hotel again. 

DN 

on Expedia

8 years ago

Hotel under renovation Renovation noises and some small debris on hallway floor -interuption of services - no workstation in room - cooking and eating equipment not in room has to be requested 

Carl 

on Expedia

8 years ago

Hotel doesn't enforce the rules They have a sign in the lobby that this is a no smoking facility. Guest on both sides of me were smoking. This made it unbearable to stay. I checked out and the hotel said they couldn't cancel my reservations that i had to get with Expedia since it was booked through a third party. Expedia got me a refund for only one of the days instead of a full refund. Not very happy with the hotel or the clout that Expedia has when you are unhappy with your booking. 

Wanda 

on Expedia

8 years ago

BAD BUSINESS A/C didn't work and they brought us a fan in saying hotel was full and couldn't move...we left hotel early around 5am and call back to speak to manager name Wolf and both properties kept giving me the run around...the staff that brought us the fan Maria told us she would leave them a note that our air wasn't working and said they need to credit you guys for this...but guess note never got left...cause no one has contact is yet....BAD BUSINESS