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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in went to the room and it was occupied by someone else . Had to go back down,gave me another room went back up key didn’t work . Mind you I was carrying all of my property. The floor in the room was very sticky and the tub was absolutely disgusting. In the morning house keeping were cleaning rooms and yelling to each other starting at 724am . Ridiculous
Business response:
Cynthia, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The so called continental breakfast was just muffi The so called contintial breakfast was just a dern muffin and coffee WTH. Didn’t even have a ice machine SMDH!! Never again. One and done
Business response:
Thank you for posting a review of your stay with us. We apologize you were disappointed with our breakfast offerings. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Please know, we have a full-size refrigerator which includes ice trays for your convenience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I give them one on Bad experience with this hotel because When I made the reservations online Changing from the online two and I got to the hotel and the service a while bad does everything it was terrible
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can make it up to you and prove this is not typical of our usual service. Sincerely, Hotel Management
Never Again The service was bad they didn't want to give us clean towels the next day the lady from the front desk on night shift was very disrespectful roaches in the room
Business response:
Thank you for choosing us. We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, ... read more
Very nasty rooms I had to switch rooms 3 times first room nasty bugs bed not clean second room guest was already in there could have got shoot going in someone else room last room on the floor dog shirt no hot water tub stop up had to call many times sad
Business response:
Sabrina, thank you for sharing your feedback. We are truly sorry for the issues you experienced in all of your rooms. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel room was absolutely filthy. Room stunk of smoke despite being a non-smoking room. Check in staff was friendly, but room was horrible.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I found two roaches in my room. There was also tissue in my peep hole, and mold in the bathtub! When I tried to check out, the staff person was asleep in one of the guest rooms. This hotel was disgusting, the service was terrible, and I will never go back again nor would i ever recommend this property to anyone.
Business response:
Vanessa, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.