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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Taylor, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Malos olores en las habitaciones, desayuno muy limitado.
Business response:
Jose, we apologize for the odor issue you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you. ... read more
Business response:
We apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
sucks!! not clean, have to request everything from sheets for sofa bed and make yourself to pans for cooking, they did not have extra pillows for sofa bed >=(. continental breakfast did not even have cereal. room claims it was a smoke free room but it stunk like an ashtray.
Business response:
Farina, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Will not return Not a pleasant experience........nice people at the front desk.....
Business response:
Justino, thank you for sharing your experience at our hotel. Although we’re glad to know you were pleased with the service provided by our front desk, we apologize for the inconvenience you encountered during your stay. We want every guest who visits us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We hope you will consider giving us a second chance the next time you are in Orlando. Sincerely, Hotel Management
The room smell terribly and don’t look clean at all
Business response:
Mari, we are sorry for the cleanliness issue you faced in your room and that the smell compromised your stay. Your comments have been discussed with our team, and we have asked them to make sure your room receives a deep clean to remove the smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Terrible Hotel smelled not clean needs update
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Smokers all around hotel.smoking smell in hall ways,
Business response:
Thank you for your feedback. We are sorry that the smell of smoke compromised your stay. Please know we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
1st time experiencing bad conditions. AC was set n controlled by hotel. Over 90 in Orlando n no AC for more than 10 mins then shuts off for about an hour so by then it would get humid and everything was wet.
Business response:
Susanah, thank you for sharing your experience. We truly apologize for the faulty AC in your room and for the inconvenience it caused. Your comments have been shared with our Maintenance team, and they are looking into it immediately. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.