Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management 

Business response:

Dear David, thank you for choosing us for your family's accommodation needs. We are so sorry we failed to provide the fresh and clean accommodations you deserved and this has been addressed with our housekeeping team. We are also so sorry for the missing decals off your car. We have alerted our security to make sure we are aware of such activity in our area and to always have an eye out for our guests moving forward. Thank you again for staying with us and we hope to see you in the new year. Sincerely, Hotel Management 

Business response:

We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assured you that we had discussed your feedback with the appropriate teams, and we're taking necessary steps in order to improve our service and facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the odor issue and that you were disappointed with our grab-and-go breakfast. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the maintenance issue you encountered in your bathroom and for the inconvenience you had due to the roaches in your room. We assure you that we have discussed your feedback with the concerned team, and we’re taking appropriate measures to ensure such incidents are prevented from occurring again in the future. We have also asked our pest control provider to service your room immediately. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely,... read more

Business response:

Thanks for being our guest. We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management