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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to parks I called 3 hours in advance to confirm my reservation. I drove several hours to get there only to find my room was not ready and to wait an hour. I was offered $10 discount for this. The staff was confused and had no idea what rooms were ready or not. They ran to the rooms and ran back to front to check the rooms. The rooms are not cleaned daily but are clean. I stayed next to 4 barking dogs yapping away. Overall the place is close to parks so that’s what mattered. But wow!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
- I was disappointed with they mold in the bathroom. -The smell of the room. - The old towels and washcloths. - I came home with bites all over my arms and legs. :(
Business response:
Paula, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with our housekeeping team to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apolog... read more
Business response:
Kathleen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room does not clean at all, it smelled to cigarrete and although I asked for swich it, the new one also smell to cigarrete. The breakfast include is a joke
Business response:
Thanks for taking the time to write about your experience online. We sincerely apologize for the issue you encountered in your room. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
I wouldn’t send my worst enemy here. I use these places because I have to cook my own food as I have severe anaphylaxis food allergies. The sink pipes in the kitchen became detached, which leaked and I cleaned it up but was told they did not have maintenance. My stay was only for a few nights but it seriously made life terribly difficult. Orbitz tried calling and Was continually told to call back at a later time. Extended stay called me and I had to stop her and ask that she stop interrupting me and speaking over me. There w... read more
Business response:
Sarah, thank you for staying with us. Our highest priority is to make sure you receive outstanding accommodations and service, and I am truly sorry we failed to deliver. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Wrong room was given. Very loud on upper floor above me. Coffee was accommodations in room were slim.
Business response:
Tina, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The entirety of the hotel building carried a strong and unpleasant scent of animals and cigarette smoke. Animal fur covered most every surface in the rooms themselves. While the bed and its linens did appear to be sanitary and generally clean, they were uncomfortable and carried some animal fur and stains. The hotel also seemed to have had minor pest problem, specifically German Cockroaches.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thomas, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Quanda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.