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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as the lights were turned on roaches started running
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. We have shared your comments with our pest control provider so that they can take the necessary steps. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
The tub water was running al two nights, they never cleaning up the room... worts experience in my life. I felt ripped off, I want my money back!!!
Filthy and roach infested Hotel was disgusting. Dead roach in bathroom and when exiting the elevator and the door opened, dozens of roaches scattered into the elevator shaft. Beds were hard as rock and had no blankets. Instead was a thicker version of a flat sheet. Furniture and walls were beat up and entire hotel was messy and unclean. Will never stay here again not would I recommend anyone else doing so. Very disappointed in our stay, even if it was only for one night.
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Everything was a big mess rooms was awful front desk seems like they dont know what they were doing
Business response:
Darren, please accept our sincere apology for the difficulties you encountered with your room and regret the inconvenience caused by our front desk. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.