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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience The hotel was average. Had to change rooms twice since the flush wasn't working, the bathtub not draining water, the bathtub water outlet handle was stuck, no hot water absolutely. The rooms were ok.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Had to move 4 times in 3 nights. Room 1- Room lights were flickering or did not work so we were moved to Room 2 which smelled musty but we were willing to deal with that until it started to leak in the bathroom and while we were away during the day a third party hired by the property went into our room cut holes in the bathroom walls made a huge mess and did not clean it up this is what we returned to after a fun day at a water park. They we moved to Room 3 but the fire alarm was hanging out of the ceiling so we were moved t... read more
Business response:
Thank you for reviewing your stay. Please accept our sincerest apologies for the issues you encountered in all of your rooms and regret your visit was not a pleasant one. Rest assured, your feedback has been shared with our maintenance team to review and rectify these problems ensuring our future guests do not experience a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The worst stay ! This hotel was the worst ! I reached out to corporate in regards to my stay. The bathroom was the worst. I did not feel comfortable for my little ones to even use the bathroom. The shower handle came off and even flooded. The room had a bad odor and the carpet looked gross. Still waiting to here back in regards to a refund. I will not recommend this hotel to anyone.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not in your case. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you encountered immediately. Regarding the charges, if it is unresolved please feel free t... read more
Pecimo servicio para mi yo ordene area de no fumar y todo olia a cigarro ,ordene dos camas matrimoniales y eran individuales cuando llegue mi cuarto estaba abierto entre y alos 2 min ya me estaban tocando ka puerta supuestamente para limpiar alos 5 minutos trayaron de abrir la puerta me senti muy insegura descanse un par de oras mejir lo deje
Business response:
Please accept our sincerest apologies for the reservation issue you encountered and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
In the middle of nowhere, sink of bathroom was clogged, day later the toilet had the same problem. They did offer a roomchange without having to ask for it. Nothing to do inside hotel or in neighbourhood.
Business response:
Thank you for posting a review of your stay. We apologize for the maintenance issues you encountered in your room that our location was not appealing to you. Please be assured that we have discussed your feedback with the appropriate team to fix the problems with the sink and toilet. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
This property needs to go through a ver much needed renovation. I had never stayed in this property and will never again.
Business response:
Mary, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Smell terrible. It needs maintenance y replace many things
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.