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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Not worth the money! The bed was horribly uncomfortable. I woke up sore and in pain. Nothing was anchored in to the wall so a shelf fell on my foot and the shower curtain rod was hanging from the wall. Nailheads were sticking out of the wall and my 4 year old daughter tripped and got scraped and bruised from them. They do not clean or replace towels daily. The continental breakfast was the worst I've ever had...toast, prepackaged muffins, and that's about it. We also got a rash from swimming in the pool. Will never stay in t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Nasty Nasty service and not clean - live roaches
Business response:
Juan, thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably we failed during this process and for that I am sorry. We hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Pésimo hotel, limpieza malísima
Business response:
Claudio, thank you for choosing to stay with us. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. I have shared your feedback with my housekeeping team to ensure this does not happen again. I hope you will consider giving us another chance to provide you with a better experience. Sincerely, General Manager
Attention to maintenance and pest control, but OK The toilet would only flush every 3-4 flushes. There were ants all over the desks. We kept our suitcases up high as not to catch the infestation. However, the service people were very pleasant to deal with. Check-in was quick.
Business response:
I apologize for the disappointing stay you had with us. We are sincerely apologizes for the maintenance and cleanliness issues you encountered in your room. We have shared your comments with the respective teams so that we will be more diligent in our efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
The beds were Hard, sheets were ruff and the bathroom had s smell.
Business response:
Thank you for your feedback. We are sorry you had a substandard experience in your room and regret the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, General Manager
Left us stranded. Awful place. Well, after driving 4 hours to Orlando I found out that my booking was CANCELLED by the hotel. Apparently, after I confirmed and paid for my booking with hotels.com the hotel decided to run my credit card. Because my Credit Card had expired between the day I booked (about a month prior) and the day I arrived, the hotel decided to send me an email 5 hours prior to check-in letting me know that my credit card had failed. Something that could have been resolved immediately upon my check-in or with... read more
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to provide you with the stay you expected from us. Sincerely, General Manager
We won't be back. There was nothing as promised in the room. No coffee machine, dishes, etc. The tub was leaking and had someone else's hairs all over it. We even saw cockroaches. The hallways were dirty with litter, dropped food, etc, and smelled terrible, every single time we left the room. The towels were also dirty, the bed so uncomfortable I'll be seeing my doctor on Monday because if the pain in my back. They gave us a double bed instead of a queen... outside the hotel every night there were locals playing music loudly... read more
Business response:
Sara, first and foremost, I would like to offer you my personal apologies for the inconveniences that you experienced during your stay with us. I regret that our hotel and facilities did not meet your expectations. Your review highlights where we need to refocus our efforts, and I assure you we will. I appreciate your candid feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Todos los meses voy a Orlando y siempre me quedo en hoteles y este ha sido mi peot experiencia y lo peor es que pague cada noche como si fuese un hotel 5 estrellas, las noches mas caras y el peor hotel. No vayan jamas
Business response:
YKER, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations, or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.