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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Occupated room Custamer service wasn't at its finest when I first check in, the first thing I smelled with I enter the building was the weed. When I got the keys to my room, they gave me a occupated room. Not a hotel I would recommend
Business response:
Nathali, I was disheartened to read your review. Please accept my sincere apology for the service and cleanliness issues you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I regret the inconvenience it caused and will take actions with the respective team members to identify why we failed so we can prevent these issues from occurring again. We hope to have the another opportunity to make it up to you on your future visit. Sincerely, General Manager
Bad exprrience Bath tub was flooding all time when you use it. Poor drainage system for bath tube.
Business response:
Ron, thank you for sharing your candid review. Please accept my sincere apologies for the plumbing issues you experienced with your bathroom. I am very concerned about your feedback and have immediately brought this to the attention of our maintenance team to fix it immediately. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
awful the staff was really friendly, but the room was dirty, and smelled terrible, like someone left the carpet wet for a month in a locked room
Business response:
Thank you for taking the time to review your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are working with our Housekeeping team to make sure this isn't repeated again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
It was not clean at all. Hair everywhere from shower to toilet and bed. Also, clogged tub.
Business response:
Please accept my apologies for the housekeeping issue you experienced during your visit at our hotel. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you! Sincerely, General Manag... read more
One night stand Was in Orlando overnight on business. Booked this because it was cheap --- and I got what I paid for! Was very disappointing.
Business response:
We sincerely apologize for the issue you experienced. We will work on the issues you identified to be sure we are providing a great experience for our guests. Thank you for your feedback. It would be our pleasure to welcome you back again. General Manager
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Unsettling! Room had a bad smell (also in the hallways) and many roaches. Front desk clerk (on night shift), was not a good representation fort the hotel! We ended up leaving...earlier than check-out date. Overall, our stay was uncomfortable and unsettling!
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
Do not stay at this hotel The worst hotel ever
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Pessimo hotel Hotel extremamente sujo e mal cheiroso com dificuldade de acesso após as 22 horas. Passei apenas uma noite e cancelei o restante. Existe outro hotel com o mesmo nome em frente que aparentemente funciona. Eu fui enganado pelas fotos.
Business response:
Cleanliness is a basic and I apologize we failed to deliver a fresh and well maintained suite. Thank you for letting us know so we can make corrections so this is not what our future guests experience. Please feel free to let us know when there is an issue while you are our guest so we can correct it to ensure your complete satisfaction prior to departure. Thank you, General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.