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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and damaged air conditioning, drip on bathroom ceiling, bad smell.
Business response:
Dear Adoreida, We are sorry we did not deliver the exceptional stay you deserved. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
the Hotel is run down. Mold on the shower ceiling
Business response:
Dear Guest, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not... read more
Do Not Stay at this Hotel! The worst. At check in, I was told to go across the parking lot to another hotel for the luggage cart. Room was very dirty and the floor had a sticky feeling. Breakfast consisted of both kinds of coffee, reg and decaf, 4 breakfast bars, 6 packaged muffins and a few packets of instant oatmeal; however, no bowls for the oatmeal...guess I could have used a coffee cup. 2nd night AC went out. It was around 9:30pm and it took 45 minutes to find anybody who worked in the hotel. I'm pretty sure I woke up t... read more
Business response:
Dear Gary, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to make your next stay with us o... read more
Horrible! Smelt so bad from who knows what. I didn’t have high expectations but I did expect livable conditions. Then charged me $155 for the night when I was canceling the remaining 2 days I had booked. I switched to Spark by Hilton, which is two hotels down which I was really impressed with the customer service and cleanliness, they even let me checkin at 7am because I couldn’t stand being at the Extended Stay anymore.
Business response:
Dear Brooke, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They never clean my room
Business response:
Dear Moises, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We deeply value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable occasion that reflects our commitment to excellence.Sinc... read more
The pictures are very deceiving. Should've paid attention to the reviews, but I have stayed in Extended Stay America hotels before & have been satisfied. This property needs major work and needs a manager who knows how to manage. Management is not doing a good job looking after this place. No one was at the front desk when we checked in. I had to yell hello a few times before someone finally came. He was unkempt, wearing a wrinkled green t-shirt with the hotel's logo. He had no sense of urgency & no sense of customer service... read more
Business response:
Dear James, We were sorry to read your comments and would like to start by offering our apologies for any inconvenience. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.