Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Dear Ken, We apologize for the inconvenience you've faced. We take this matter seriously, and your concerns have been passed along to our dedicated team. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management 

Business response:

Dear Jean, We're very sorry this visit didn't reflect the quality we want every guest to experience and that you chose to leave early. The conditions you described fall far below the standard we aim to provide, and we regret that the room's appearance and overall cleanliness left such a poor impression. We want you to know that your experience matters to us, and your feedback will be shared with our team so we can take immediate steps to improve. We do hope you will stay with us another time so we can provide you with a much... read more

Business response:

Dear Greg, We sincerely apologize that your stay left you with such a negative impression. The conditions you described are far from the experience we aim to deliver. While we’re glad our team responded quickly to fix the shower issue, we understand that this one repair couldn’t make up for the broader concerns you encountered. We’re taking your comments seriously and using them to push for improvements in both cleanliness and overall maintenance. Please accept our apologies, and we hope you will give us another chance to pr... read more

Business response:

Dear Chandra, We're sorry for the confusion regarding the pool. We understand how upsetting it can be when amenities are part of your decision to book. We will ensure our team reviews these details and make the necessary changes. We appreciate you bringing this to our attention and regret the inconvenience it caused during your stay. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Chandra, We’re sorry your experience did not meet your expectations. We understand how frustrating it can be when amenities don’t match what was anticipated. Your comments have been noted, and we will be addressing this with our team to ensure clarity and consistency moving forward. Thank you for bringing it to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We're genuinely sorry to know your experience led you to describe it that way. That kind of feedback is never what we hope to receive, and it's clear we missed the mark during your visit. We're always working to improve the comfort and overall experience for our guests, and comments like yours remind us how important that is. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the experience you described. A smooth arrival and a clean, welcoming environment should always be the foundation of a guest’s stay, especially after a long trip with children. What you encountered during check-in, along with the delay due to malfunctioning keys and an unpleasant room condition, falls far below the standard we strive to maintain. We are addressing these concerns internally to ensure better service and support. We appreciate you sharing your feedback and will review your... read more

Business response:

Dear Guest,We're truly sorry about the condition of the room you encountered during your stay. That's not the environment we aim to provide, and we understand how disappointing that must have been. We're grateful, however, that the after-hours team was attentive and professional in addressing your concerns. Your comments will be shared with our team so that improvements can be made. We appreciate the opportunity to host you and will continue working hard to create a more welcoming experience for every guest. We hope you will... read more