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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible I cancel this reservation because there are living two person in the room when we go to get inside the room horrible there are mariguana smell all the building terrible
Business response:
Dear Claudio, We sincerely apologize for the unsettling experience you encountered during your visit. Your comfort and safety are our utmost priorities, and we deeply regret any inconvenience caused by the presence of unauthorized guests and unpleasant odors. Please accept our sincere apologies for falling short of our standards. We take your feedback seriously and are taking immediate steps to address these concerns with our team to ensure a more enjoyable and secure environment for our guests. We understand your hesitation... read more
Schrecklich…. Schrecklich. Wir hatten zwei Nächte in dieser Unterkunft gebucht. Nach einer Nacht haben wir unsere Sachen gepackt und sind abgereist. Der Grund. Bereits beim check-in hat uns eine völlig demotivierte Mitarbeiterin abgefertigt. Das Nichtraucherzimmer roch nach abgestandenem Rauch und die Klimaanlage müffelte. Das Zimmer wurde mit Frühstück angepriessen. Das war ein völliger Witz. Das Frühstückbuffet bestand aus einem Kaffeeautomat und eingepackten Muffins… Macht einen weiten Bogen um diese Unterkunft.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. The issues you encountered, from the service at check-in to the room's condition and the breakfast offering, are not reflective of the standards we strive to uphold. Your comments have been shared with the appropriate teams for immediate review and action. We hope to regain your trust in the future.Sincerely,Hotel Management
The hallway smelled like trash they don’t accept cash if u not staying for more than 7 days/nights the rooms smell like there’s no air circulation when I got in my room some one laid on the bed I could see the imprint on the pillows and covers they moved me to another room and that room was even worse they don’t have no wifi I paid 292 dollars for me to be in a cheap motel they have to do better this is a tourist area near the convention center nobody came in to do housekeeping or change the towels the tub had hair in it it ... read more
Business response:
Dear Cendy, Thank you for sharing your experience. We apologize for the substandard experience you encountered during your stay. Maintaining cleanliness and providing a comfortable environment are our priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding cleanliness, odor, and amenities will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Si... read more
Disgusting This place is extremely unkept. The ceiling looks like it’s falling apart inside the room. The paint is chipping everywhere. Worst thing was we found black tiny particles all over our sheets like they never were changed. I would never stay there again.
Business response:
Dear Mayra, Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Ensuring a safe and comfortable environment is our priority, and we regret that we failed to meet your expectations. Your feedback regarding the condition of the room and cleanliness will be addressed immediately with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better exper... read more
Disgusting!! I wouldn’t stay here again. Only plus it’s 5 min from SeaWorld and the water park , 14 min from Disney. But it’s a NOOO for me and they don’t clean the room everyday and bring fresh towels , they cleaned room once and fixed the bed didn’t clean the bathroom or leave clean towels
Business response:
Dear Karina, Thank you for sharing your experience. We apologize for the unsatisfactory experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding housekeeping will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
They dont care. First room smelled like a fish market. The whole shower was covered in mold. The hotel flagged it as not habitable. Second room on the third floor a little better. The bathroom shower and sink were both clogged. The bathroom doorknob fell off. The floor for sure hasn't been mopped in awhile. Matress pad looked like a toddlers been living on it. The breakfast of which it is advertised as such, consisted of 2 oatmeal packs and no coffee. Sweet. It seems corporate or whoever doesn't care.
Business response:
Dear Guest, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are wholeheartedly committed to delivering exceptional service and experiences to our guests. We are genuinely sorry that we did not meet your expectations. Please know that we deeply care about your concerns and are dedicated to taking the necessary steps to address them, prevent any future issues, and improve the overall qualit... read more
Pesadelo Pessima. Cozinha sem utensílios. Serviço de quarto não houve em 10 dias.
Business response:
Dear Celso, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We regret any miscommunication that may have occurred and apologize for the inconvenience caused by the lack of room service during your visit. As a matter of hygiene, we store dishware at the front desk and are pleased to deliver it to the guest's suite upon request. Our front desk is always at your service to enhance your stay, so please feel free to rea... read more
Gross and outdated This hotel was disappointing from the beginning. The description of the hotel and its amenities are not accurate. The hotel was very smelly, outdated, and gross. The room smelled of stale smoke, the “free breakfast” offered packages of oatmeal/grits and coffee, and there were bugs on the kitchenette.
Business response:
Dear Lindsay, We sincerely apologize for the disappointing experience you encountered during your stay. Maintaining the cleanliness and comfort of our accommodations is crucial to us, and we regret that we fell short of our usual standards during your visit. Please rest assured that we will address these issues, including reinforcing our pest control measures, to prevent future occurrences. Additionally, we regret if our complimentary grab-and-go breakfast offerings fell short of your expectations. Your comments will be shar... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.