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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dice que el desayuno es incluido, pero no tiene la cantidad para que todos los huéspedes puedan desayunar. Los desayunos se empiezan a servir a las 6:30 am hasta 9:00 am y ya a las 7:00 am no hay desayuno. No tiene los utensilios de la cocina disponibles, solo me dieron 2 tazas, 2 tenedores y 2 cucharas. El heater no funciona el técnico no estaba disponible para arreglarlo y tampoco me pudieron cambiar de cuarto porque estaban llenos. El televisor no funcionaba. Hay un mal olor en los pasillos. En los cuatro días que estuve ... read more
Business response:
Dear Yasaed, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced regarding breakfast availability, kitchen utensils, and the issues with the heater and television. It's disappointing to hear about the lack of cleaning service and the unpleasant odor in the hallways. Your feedback is invaluable, and we will address these concerns with our team to ensure a more comfortable stay for our future guests. We appreciate your understanding and hope to have the opportunity to better s... read more
Horrible Es un lugar sumamente insalubre. No recomendaría este sitio. Quise ahorrarme un poco de dinero y me arrepiento. Me gustaría también recalcar que me moví al hotel de al lado y este hotel mintió acerca de que hice check out y no quisieron regresarme el dinero por su culpa. Pésimo. Creo que salubridad debería estar involucrada.
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Caveat Emptor Was traveling ofe business to attend an engineering conference, and though I would book an affordable room with a kitchen to reduce costs. When I got there, they claimed to be overbooked and forced me to pay for a more expensive room, and charged me a rebooking fee. They were out of most kitchen utensils. The shower was broken, so they gave me the key to another room (having broekn cabinets) to shower in. The rooms smelled terrible, I bought frebreeze to deal with it. The carpets were stained. I literally spent... read more
Business response:
Dear Wheaton, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Manage... read more
I first was given a handicapped room that was not clean enough though I already prepaid for the room. I was then given another room that was cleaner, but it still had dirt in n the bathroom and the corner of the bed was dirty. The hallways smelled like smoke and place didn’t feel safe. The staff was okay, but not great. Because of a delayed flight I checked in late and the good thing is that the staff woman gave me some muffins and breakfast bars since I had not eaten all day. The positive side is that it was close to the co... read more
Business response:
Dear Adam, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you an... read more
Terrible service We call three times to said that I checked in late. All the persons said that is OK but I received a call cancel my reservation just as is. When I trying to look for alternatives the hotel representative just hang up the phone. Also they told me that any reservation trough Hotels.com is NOT granted.
Business response:
Dear Ruben, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management
Roaches is everywhere and smelly funny in the hall. Towels you have to bring it to front desk and front desk will wash it for you .
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience you encountered in your suite and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We do hope you will stay with us another time so we can provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.