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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Todo el hotel huele a marihuana, la cama muy mal estado, las instalaciones viejas, si tiene aire acondicionado. Llegando nos comentaron que estaba sobrevendidas las habitaciones.
Business response:
Dear Karina, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your concerns regarding the odor, bed condition, and overall facilities are alarming and not reflective of our standards. We deeply regret the inconvenience caused by the oversold rooms upon your arrival. Rest assured, we take your feedback seriously, and immediate action will be taken to address these issues. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your ... read more
I have stayed in an Extended Stay before and it was clean and nice. So, I assumed it was the same level of service I would get. However, the room was filty. There was hair on the bed. When I requested new sheets, it still had hair on it. The floors were so dirty to the point I ended up trashing the sandals I wore around the room. The dishes that was given to me was so dirty I had to run it under extreme hot water. I couldn't get another hotel because everything was either sold out or the price had skyrocketed due to a confer... read more
Business response:
Dear Mildred, We deeply regret your disappointing experience during your recent stay with us. Your feedback regarding the cleanliness of the room, the condition of the facilities, and the behavior of some of our staff members is concerning and does not reflect the level of service we strive to provide. Please accept our sincerest apologies for any inconvenience or discomfort you experienced. We understand the impact this had on your stay, especially given the circumstances with other hotel options. We are committed to improv... read more
dont stay here Please do not stay here. awful place. Very dirty, no cleaning service, no food or coffee for cold breakfast they advertise.
Business response:
Dear Geraldine, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Si... read more
This is by far the worst hotel stay I’ve ever had. The first two rooms assigned to me were not touched at all by a cleaner after the last visitor. The covers were off the beds towels on the floor, crumbs on the counter just dirty. After finally getting a room that was partially cleaned it stink very bad. The floor was dirty and sticky, refrigerator dirty, hair in the tub, wash cloths were darn near black. I would never stay or recommend anyone else to stay at this particular extended stay. I could not sleep comfortably so wh... read more
Business response:
Dear Kalisha, We deeply regret the subpar experience you encountered during your stay. Your feedback is concerning, and we sincerely apologize for the cleanliness issues you encountered. This does not align with the high standards we aim to uphold. Rest assured, we will address these issues with our housekeeping team to prevent recurrence. We understand your reluctance to return and appreciate your honesty. We hope you will consider giving us another chance to provide you with a more satisfactory experience in the future. Yo... read more
Disgusting Don't stay here. The smell in the rooms and in the hallways is bad, the room was dirty. The applicances are old and run-down. My worst hotel experience in 15 years. We had to stay here regardless of the nasty conditions because we had kids with us and arrived at almsot midnight due to our travel time. The lady at the front desk had terrible service ( not even customer service) asked for towels and we couldn't even get any. She wanted whoever was waiting for a towel to stand in the shower and wait until we gave the... read more
Business response:
Dear Edlin, Thank you for being our guest. We are truly sorry to hear about your disappointing experience with us. Your feedback about the room's condition, odor, and service is deeply concerning, and we understand the impact it had on your visit. Please accept our apologies for any inconvenience caused. We take your comments seriously and assure you that we will address these issues with our team to prevent similar occurrences. Your comfort and satisfaction are our top priorities, and we genuinely apologize for falling shor... read more
Room was not ready. The beds were not done. The front desk clerk told me that the room was ready when it was not. Beds were still undone. Would not recommend this place at all. I had to leave and book another hotel. Just awful experience.
Business response:
Dear ALEX, Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance and regret falling short. We hope to have another opportunity to welcome you so we can provide you with the flawless stay you deserve. Sincerely,Hotel ... read more
Customer service was amazing! The quality of the room on the other hand horrible. There was a horrible smell, appliances were broken and missing. I left and went to another hotel
Business response:
Dear Brittany, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations and are disappointed you had to leave us earlier than expected. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Thank you for appreciating our service. We hope you will give us another chance to provide you with the outstanding ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.