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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking area not well lit. Desk attendant was carrying her baby while checking me in. Hallway smelled like something had spoiled in the carpet.
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay, including the lighting in the parking area and the condition of the hallway. Your mention of the check-in experience with the desk attendant carrying her baby has been noted, and we’ll ensure our team is supported to maintain professionalism while addressing guest needs. We’re committed to making improvements and appreciate your input as we work to enhance the guest experience. We hope to welcome you back.Sincerely,Hotel Management
Only if you have to The room was worn. Best way to describe it. I think it was as close to clean as it could get but the stains and the smell you can't hide.
Business response:
Dear Guest, We regret that the condition of your room did not meet your expectations. While we strive to maintain a clean and welcoming environment, we understand that wear and tear can affect the overall experience. Your comments about the stains and odor have been shared with our team, and we will address these concerns promptly. We appreciate your honesty and hope for the opportunity to provide you with an improved stay in the future. Sincerely,Hotel Management
Hotel was disgusting bed sheets were dirty
Business response:
Dear Jonathan, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the bed sheets. This is certainly not the standard we strive to maintain, and we will immediately address the matter with our housekeeping team to ensure such issues do not recur. We appreciate your input as it helps us improve. We hope you will give us another opportunity to provide you with a much more pleasant and comfortable experience. Sincerely,Hotel Management
Muy mal estado de limpieza todo mal
Business response:
Dear Ramiro, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the high standards we strive to maintain. We take your concerns seriously and are taking immediate action to address the cleaning protocols with our team to ensure this does not happen again. We truly appreciate your input and hope you will give us another chance to provide you with a much-improved experience. We look forward to welcoming you back.Sincerely,Hotel Manageme... read more
Terrible Show up at midnight from the airport and they tell me they lost my reservation and I had to go to another hotel 10 miles away. Kind of a dump area so wasn't too sad but I was angry they didn't tell me before I got to the hotel. Oh and they charged me a no show fee even though they said they lost my reservation.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
We had no house keeping in our 4 day stay
Business response:
Dear Mariano, Thank you for your feedback. We sincerely apologize for the lack of housekeeping during your four-day stay. This does not reflect our usual standards, and we understand how important regular service is for our guests' comfort. We will review our housekeeping procedures to ensure this issue is addressed for future stays. Your feedback is invaluable in helping us improve, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.