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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever it is nasty smells bad and the people at the front desk are the worst
Business response:
Dear Caliyah, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your disappointing experience with our staff and the smell that compromises your visit. Our top priority is maintaining a clean suite and outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The issues you encounter are highly unusual, and we will address them to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look for... read more
Several issues with the room. AC never cooled despite being set to 60. Bathroom had paint peeling off the plastic shower surround. Fire/smoke detector hanging off the ceiling by its wires. Room smelt terrible and i had to get a can of Lysol to take some of the smell away. I checked in just before midnight so they had plenty of time to check the room. There was even a note in the bathroom saying “checked by management”… clearly not, or not done well.
Business response:
Dear Paul, Thank you for staying with us and sharing your experience. Please accept our apology for the various maintenance issues and any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address these issues with our maintenance team to ensure this does not happen again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Since... read more
It smelled horrible like cigarettes
Business response:
Dear Leslie, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Thank you.Sincerely,Hotel Management
Broken elevator,late breakfast,
Business response:
Dear Stefanie, Thank you for sharing the specifics of your visit. We apologize for the issue you had with our elevators during your stay. We have also noted your comments regarding breakfast. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Sincere... read more
Would never stay there again.
Business response:
Dear Michael, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Bad experience My flight was delayed so I didn’t check in at 3p. When I arrived to check in the employee at the front desk expressed that he had no clean rooms available. Then suggested I contact hotels.com or Expedia to transfer my reservation. Which is not something they do. He then said to give him a few minutes and he would clean up a room. 20 minutes later he gave me a key to a room. Around 3am someone was banging on the door and again at 7am. The Assistant Mgr then called the room and told me to get out that’s not your... read more
Business response:
Dear Devon, Thank you for taking the time to review your recent visit to our hotel. We continually strive to ensure a seamless and relaxing stay for every guest. Therefore, we sincerely regret failing to meet the high standards you should always expect when choosing our hotel. While we know no explanation for the issues you outlined can change what transpired, we will review your concerns with our team to ensure such matters do not affect future guests. We truly appreciate your valuable feedback as it helps improve our hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.