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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches, smelled like piss and cigarettes, no amenities. Got into my room late at night after waiting super long and there were NO SHEETS ON THE BED. When asked the employee offered to just hand me some sheets and let me make the bed… disgusting stench, and roaches crawling everywhere.
Business response:
Dear Zarek, Thank you for sharing a review of your stay. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused by the cleanliness issues and lack of amenities. We take your feedback seriously and are urgently addressing these concerns. We apologize for the lapse in service you experienced with the sheets, and we are committed to ensuring such incidents do not recur. Your feedback helps us improve, and we are dedicated to providing a better experience for our guests. We hope you w... read more
The property needs condemned
Business response:
Dear Troy, We are sincerely sorry to hear about your extreme dissatisfaction with your stay. Your comfort and safety are of utmost importance to us, and we apologize for falling short of your expectations. We take your feedback seriously and will address these concerns promptly. We are committed to ensuring a safe and pleasant environment for all our guests. Your feedback is invaluable, and we hope you will consider giving us another chance to provide you with the experience you deserve. Thank you for bringing these matters ... read more
horrible I cancel this reservation because there are living two person in the room when we go to get inside the room horrible there are mariguana smell all the building terrible
Business response:
Dear Claudio, We sincerely apologize for the unsettling experience you encountered during your visit. Your comfort and safety are our utmost priorities, and we deeply regret any inconvenience caused by the presence of unauthorized guests and unpleasant odors. Please accept our sincere apologies for falling short of our standards. We take your feedback seriously and are taking immediate steps to address these concerns with our team to ensure a more enjoyable and secure environment for our guests. We understand your hesitation... read more
Schrecklich…. Schrecklich. Wir hatten zwei Nächte in dieser Unterkunft gebucht. Nach einer Nacht haben wir unsere Sachen gepackt und sind abgereist. Der Grund. Bereits beim check-in hat uns eine völlig demotivierte Mitarbeiterin abgefertigt. Das Nichtraucherzimmer roch nach abgestandenem Rauch und die Klimaanlage müffelte. Das Zimmer wurde mit Frühstück angepriessen. Das war ein völliger Witz. Das Frühstückbuffet bestand aus einem Kaffeeautomat und eingepackten Muffins… Macht einen weiten Bogen um diese Unterkunft.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. The issues you encountered, from the service at check-in to the room's condition and the breakfast offering, are not reflective of the standards we strive to uphold. Your comments have been shared with the appropriate teams for immediate review and action. We hope to regain your trust in the future.Sincerely,Hotel Management
The hallway smelled like trash they don’t accept cash if u not staying for more than 7 days/nights the rooms smell like there’s no air circulation when I got in my room some one laid on the bed I could see the imprint on the pillows and covers they moved me to another room and that room was even worse they don’t have no wifi I paid 292 dollars for me to be in a cheap motel they have to do better this is a tourist area near the convention center nobody came in to do housekeeping or change the towels the tub had hair in it it ... read more
Business response:
Dear Cendy, Thank you for sharing your experience. We apologize for the substandard experience you encountered during your stay. Maintaining cleanliness and providing a comfortable environment are our priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding cleanliness, odor, and amenities will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Si... read more
Disgusting This place is extremely unkept. The ceiling looks like it’s falling apart inside the room. The paint is chipping everywhere. Worst thing was we found black tiny particles all over our sheets like they never were changed. I would never stay there again.
Business response:
Dear Mayra, Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Ensuring a safe and comfortable environment is our priority, and we regret that we failed to meet your expectations. Your feedback regarding the condition of the room and cleanliness will be addressed immediately with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better exper... read more
Disgusting!! I wouldn’t stay here again. Only plus it’s 5 min from SeaWorld and the water park , 14 min from Disney. But it’s a NOOO for me and they don’t clean the room everyday and bring fresh towels , they cleaned room once and fixed the bed didn’t clean the bathroom or leave clean towels
Business response:
Dear Karina, Thank you for sharing your experience. We apologize for the unsatisfactory experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding housekeeping will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
They dont care. First room smelled like a fish market. The whole shower was covered in mold. The hotel flagged it as not habitable. Second room on the third floor a little better. The bathroom shower and sink were both clogged. The bathroom doorknob fell off. The floor for sure hasn't been mopped in awhile. Matress pad looked like a toddlers been living on it. The breakfast of which it is advertised as such, consisted of 2 oatmeal packs and no coffee. Sweet. It seems corporate or whoever doesn't care.
Business response:
Dear Guest, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are wholeheartedly committed to delivering exceptional service and experiences to our guests. We are genuinely sorry that we did not meet your expectations. Please know that we deeply care about your concerns and are dedicated to taking the necessary steps to address them, prevent any future issues, and improve the overall qualit... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.