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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pesadelo Pessima. Cozinha sem utensílios. Serviço de quarto não houve em 10 dias.
Business response:
Dear Celso, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We regret any miscommunication that may have occurred and apologize for the inconvenience caused by the lack of room service during your visit. As a matter of hygiene, we store dishware at the front desk and are pleased to deliver it to the guest's suite upon request. Our front desk is always at your service to enhance your stay, so please feel free to rea... read more
Gross and outdated This hotel was disappointing from the beginning. The description of the hotel and its amenities are not accurate. The hotel was very smelly, outdated, and gross. The room smelled of stale smoke, the “free breakfast” offered packages of oatmeal/grits and coffee, and there were bugs on the kitchenette.
Business response:
Dear Lindsay, We sincerely apologize for the disappointing experience you encountered during your stay. Maintaining the cleanliness and comfort of our accommodations is crucial to us, and we regret that we fell short of our usual standards during your visit. Please rest assured that we will address these issues, including reinforcing our pest control measures, to prevent future occurrences. Additionally, we regret if our complimentary grab-and-go breakfast offerings fell short of your expectations. Your comments will be shar... read more
The whole place had a weird smell and did not really feel as clean as it should be. The vending machine doesn’t work properly and no one cares to do something about it.
Business response:
Dear Kerim, Thank you for being our guest and sharing your feedback. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We are also sorry for the vending machine and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to make your next stay with us o... read more
I have been staying in this hotel from last 10 Years and seen the quality falling every year This year it reached its lowest
Business response:
Dear Sumit, Thank you for your feedback. We sincerely apologize for any disappointment you've experienced during your recent stay. As valued guests, your feedback is invaluable to us. We are committed to addressing your concerns and enhancing our services to ensure a better experience for you and all our guests. Please allow us the opportunity to make amends and regain your trust. Your continued loyalty over the past decade means a great deal to us, and we're dedicated to restoring your confidence in our establishment in you... read more
No Good,Not worth the Price. This Place is Trash, Old, Dirty, Outdated, Smelly and deserted. Not Secured at all, Barely anyone at the front desk, they didnt even have a Keycard for me at check in.
Business response:
Dear Miguel, Thank you for your feedback. We deeply regret to learn of your unsatisfactory experience during your recent stay. Your feedback is taken seriously, and we assure you that immediate measures are being taken to address the issues you've raised. Ensuring the comfort and safety of our guests is our top priority, and we apologize for any lapses in our service. We appreciate your patience and understanding as we work diligently to improve our standards and regain your trust. We hope to welcome you back in your future ... read more
Was a place to sleep. The smell wasn’t the best but for the price it was fine. Go if you just need a cheap place to stay.
Business response:
Dear Rahel, Thank you for your feedback. We apologize for any inconvenience caused by the odor during your stay. Our team is working diligently to address this issue and ensure a more pleasant experience for all guests. We're glad to hear that you found our hotel suitable for your needs and that you appreciated the affordability. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
When we arrived there was no one in the receptionist when a lady arrived she gave us a card and immediately told us that they didn’t have breakfast and their coffee machine was broken, when we were going to the room the place smelled like someone was smoking, the room was dirty and it smelled bad. There was nothing we could do because it was late.
Business response:
Dear Michelle, Thank you for taking the time to review your stay. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.