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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super bad check in The front desk person treated us with disrespect and yielded at us. So rude and unpolite. Very unprofessional and disappointed. She should be fire for treating guest like that. Totally unacceptable
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies for not providing the attentive service we strive to give every guest on arrival, which impacted the overall stay. We know a first impression is essential, and what you experience is different. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for bringing this to our attention and for your patience. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our... read more
Entire floor was sticky. No hot water in shower. Room smelled musty.
Business response:
Dear Guest, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Worst hotel experience in my 34 years of traveling for business or pleasure. The building from the outside looks normal but when you enter the elevator, you can already see the disrepair of everything. When you enter the apartment there is a terribly unpleasant smell. Upon entering the room the smell intensifies. I didn't really go to another hotel because all the other hotels because of the convention were full. I would never use this hotel again
Business response:
Dear CARLOS, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit and provide a memorable tri... read more
Bed bugs! The room was filthy. Other guest said the same and said there were bed bugs.
Business response:
Dear Rena, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Many guests in the parking lot. Kids running INTO the car. Felt so unsafe that the clients left the property and checked into another hotel.
Business response:
Dear David, Thank you for being our guest. We apologize for the concerns that impacted your overall time with us. Our front desk team is always attentive to guests' needs throughout your stay with us. Please feel free to reach out to them. Everything we do aims at providing you with an excellent experience. Allow us to relook the trouble areas and work on improvement. We want to regain your trust and hope you will give us that opportunity. Sincerely,Hotel Management
A 2 star location too far from the convention center to walk to unless you shower when you arrive… catering to people who can’t get an apartment. Uber driver couldn’t believe I stayed there
Business response:
Dear Guy, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
I was disappointed. It felt more like a apartment than a hotel. I was surprised because of the area it was located in Orlando.
Business response:
Dear Deborah, Thank you for being our guest. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The check-in process was over 20 minutes, we were the only one's checking in. Got to the room, the door keys didn't work, had to get keys programed again. The one bed had trash under the bed. The floors were sticky everywhere with noticeable spots with spills on the floor.
Business response:
Dear Shelly, Thank you for staying with us and sharing your review. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and service; therefore, we will review your concerns with our housekeeping and hospitality teams to prevent future occurrences. Also, we have shared your concerns regarding our keycard with the appropriate individuals to ensure a seamless experience for future guests. We value your feedback and appreciate you s... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.