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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning: Don't stay here!! I'm not exaggerating, just stating the facts. I don't normally write reviews but our experience compelled me to. Carpet was filthy and we found roach bait and dead cockroaches. We were able to change rooms immediately. New room: tv didn't work properly, bathroom smelled like cigarettes, no supply of bath towels, hallway was dirty. Elevator smelled of cigarettes. People smoking and drinking beer in front of the lobby. Breakfast was individual packs of Quaker grits and granola bars. I can't think of ... read more
Business response:
Dear Kimberly, thank you for choosing us. We are glad that our location was perfect for your needs. However, please accept our apologies for the various issues you mentioned. Our concerned team is taking appropriate steps to ensure future guests do not encounter the same problems. Please accept our apologies and consider giving us another chance to show you our outstanding service.Sincerely,Hotel Management
Second worst place I have stayed in 50 years. When I travel alone I typically shop by price. Previoiusly I have had good luck with Extended Stay, but this was the second to the worst place I have ever stayed. My list: No ice machine (be sure to fill the ice cube trays as soon as you check in) Lukewarm shower No in-room coffee. Breakfast coffee was terrible. Breakfast consisted of prepackaged muffins and assorted instant Grits. Half mile walk to nearest restaurant. A couple of positives: Comfortable bed Good location to Conve... read more
Business response:
Dear Thomas, thank you for choosing us. We are so glad our convenient location near the convention center worked well for your visit and that you loved our comfortable beds and got a great night's sleep. However, it is disappointing that we did not exceed every expectation. We regret that you felt our grab-and-go breakfast did not have the variety you expected. We have taken note of your feedback, and we are grateful for the feedback that helps us improve our guest experience. We look forward to making your next stay with us... read more
Definitely not as advertised. No on-the-go breakfast. Limited cable channels. Spotty WIFI. Bathrooms did not have hairdryer or toiletries, and did not have shower curtain or towels/wash clothes (had to request these items several times). Kitchen was not furnished - no utensils, plates, glasses. No coffee maker. No coffee in the common area. Limited access to staff - desk was only staffed periodically. Facility, hallway, room had a regular odor of cigarette and marijuana smoke. This facility is part of a complex but treated/e... read more
Business response:
Dear Stephen, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Horrible experience. The elevator doesn’t work and only rooms available were on 3rd fl. First room sinks clogged and towels with tiny hairs. Changed room and sink also clogged (staff offer me a plunger). They unclogged sink on 3rd night but left it filled with dirty and grime. They even left a message saying it was dirty smh. Also left plunger in my room. I left and went somewhere else
Business response:
Dear Renaldo, thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience caused you during your stay. We certainly understand how frustrating it can be when maintenance issues arise. We will communicate with the concerned team and get it rectified. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
I was expecting more from this hotel. I looks great from the outside but not in the inside. One of the worst continental breakfast I had seen. Room smell pretty bad and of the light covers was absolutely to fall down. But for the price and just for an overnight stay, it was ok. Would not stay again.
Business response:
Dear Joel, our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Your feedback about our grab-n-go breakfast is shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Not a place to go back to. Hotel is basically a bed and a bath. No frills. Kitchenette is useless with no utensils plates glassses etc. No daily services. No iron without asking. No trashcan in the room. Sheets looked like they were used. I had a handicapped room-dint ask for it- so bathroom floor was soaked after each use. The surrounding area was not safe. Cops driving in and out of lot daily for issues. Dont recommend this facility. Other guests were obviously
Business response:
John, thank you for your candid evaluation. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience this caused. We also apologize for the cleanliness issues you experienced, and rest assured, we will address this with our housekeeping team to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Don’t stay there ever It was horrific. The room smelled, stains on the carpet, it looked and felt trashy… never ever staying in t this establishment or any associated with it
Business response:
Efrain, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.