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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready. The beds were not done. The front desk clerk told me that the room was ready when it was not. Beds were still undone. Would not recommend this place at all. I had to leave and book another hotel. Just awful experience.
Business response:
Dear ALEX, Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance and regret falling short. We hope to have another opportunity to welcome you so we can provide you with the flawless stay you deserve. Sincerely,Hotel ... read more
Customer service was amazing! The quality of the room on the other hand horrible. There was a horrible smell, appliances were broken and missing. I left and went to another hotel
Business response:
Dear Brittany, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations and are disappointed you had to leave us earlier than expected. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Thank you for appreciating our service. We hope you will give us another chance to provide you with the outstanding ... read more
I reserved a 2 bedroom and when I got there they did not have it they were offering me a 1 bed and I waited 45 min in line I had to drive late at knight to find a different hotel The hotel did not look clean at all and smelled nasty when I walked in I don’t recommend staying hear at all
Business response:
Dear Yudi, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We also regret any cleanliness oversights you experienced. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to th... read more
Came for check in only one person working and was on the phone with cops because of a drunk person out front Room smell really bad and the carpet is sticky
Business response:
Dear Melissa, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with your desired stay.Sincerely... read more
I made the reservation and then called the hotel saying I wouldnt be checking in until arpund 2 am after my bands show in tampa. They said no problem. When i arrived later that night they gave my room away and I was unable to find another hotel. Absolutely disgusting customer servive and im filing a grievance with the better business bureau.
Business response:
Dear Brandon, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirtiest pot smelling hotel ever! Do not stay here...
Business response:
Dear Sammy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The properties is very old
Business response:
Dear Gabriele, We're sorry to hear that you found our property to be old. We understand that the condition of our facilities is important to our guests, and we strive to maintain a comfortable and pleasant environment. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our property. Thank you for sharing your experience with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.