This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved 3 rooms. There were ants and roaches on site. There was a tv that didn’t work. All lights didn’t work. Dogs were barking “loud” during the evening.
Business response:
Thank you for letting us know of an insect sighting. We take it very seriously and follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment. We are sorry you had an unpleasant experience and look forward to making the necessary improvements for all our future guests.
Avoid this hotel, pay little extra for good hotel Not a friendly staff, Floor sticking to feet, no room service (no cleaning, no linen/towels change, no refills of soap/shampoo) even if you stay more than one day, AC went was dusty had to open windows for fresh air, no early check in available (even if you want to pay) even though the website says it is available for a fee, elevators smell of cigarette smoking, no king rooms are available in the hotel at all. Does not recommend to anyone i know..
Business response:
Thank you for your detailed review. Please accept our apologies for the issues that you experienced with the overall cleanliness and unpleasant odors. Our team follows a rigorous cleaning schedule and we are disappointed to see that this did not come across. We can assure you that we will review this with our housekeeping and maintenance team for proper action and resolve. We hope that your future travels are wonderful ones.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
So... we arrived around 10pm for check in. Front desk was closed so we had to use house phone to call another state. They called someone at our hotel that was sleeping!! That whole process took 15 min. The next day we left for the day and returned at 9pm to find we were totally locked out because our keys didn’t work. Had to go through the same thing again, which took 30 min!!! No ice machines!! No hair dryer. No lamp. Tv remote was broken. And one cockroach running around the sink when we got up the first day. Don’t stay he... read more
Business response:
We are terribly sorry for the inconveniences that you experienced with the overall cleanliness of your room. We also apologize for the problem with the TV, pest sightings and check in delays and will reach out to both our housekeeping and maintenance teams to make sure that both concerns are addressed and remedied for all our future guests. Thank you for taking the time to let us know how we are coming across and wish you all the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us and would love to welcome you back for a much better stay.
The
Business response:
We are so sorry you did not enjoy your stay with us, Nicole. Thank you for taking time to rate our hotel.
The lobby was ridiculously small looked like a booking station at a jail. Room was not ready at 7:30 Pm. Was told it would be 45 minutes come back. This was definitely a no frills hotel. Was clean.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling and we cannot apologize enough for the delays you encountered. As a valued guest we appreciate you bringing this to our attention so that we can address this with the front desk team to avoid these issues in the future. We hope that your future travels are wonderful ones.
Business response:
Thank you for your review. We are so disappointed to see the low rating and hope that we can host you again to show you a much better experience.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Sam. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.