Extended Stay America Select Suites - Pensacola - Northwest

Business response:

Dear Audrey,We apologize for the challenges you experienced during your stay. It’s disappointing that the distance from the airport, the room conditions, and the lack of the advertised breakfast did not provide the experience you deserved. The unavailability of after-hours support is also concerning, and we’ll work with our team to ensure better responsiveness moving forward. We appreciate the opportunity to host you and will use your feedback to make improvements for a better experience in the future. We would like the oppo... read more

Business response:

Dear Angela,We sincerely apologize for the frustration this situation has caused. It’s disappointing that your reservation was not honored upon arrival, and we understand how inconvenient this must have been. Since we have processed everything on our end, refunds for prepaid bookings made through a third party must be handled directly by them. We appreciate your patience as you await your refund and will address this issue with our team to prevent similar situations. Please accept our apologies, and we hope you will give us ... read more

Business response:

Dear Altagracia,We're sorry that your experience did not meet expectations. We strive to provide a comfortable stay for all guests, and we regret that this was not the case for you. Your feedback will be shared with our team to ensure improvements are made. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Lori,We sincerely apologize for the confusion regarding breakfast availability. We understand how important accurate information is, and we regret that we fell short of your expectations. We will review this matter with our team to ensure it’s corrected moving forward. We truly appreciate your feedback, and we are committed to making the necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Michael,We apologize that your stay did not meet your expectations. We understand how important a peaceful and comfortable environment is, and we regret that the activities during your visit affected your experience. We appreciate you sharing your feedback and will be working with our team to address these concerns for future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,H... read more

Business response:

Dear Leslie,Thank you for your feedback. We apologize for the condition of the property during your stay, as we strive to maintain a clean and welcoming environment. Your comments about the need for renovations are valuable and will be shared with our team as we continually work on exploring enhancements to our property. We appreciate your insights and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management