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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells terrible in the general areas as well as the room. Dirty hairs and legit pubes on the towels. Multiple people (crackheads?) storming up and down the parking lot and the front desk employees only laughed about it when I mentioned I was concerned. Old food left in the microwave. Incredibly loud hallways with nothing to help the noise on the doors. At the end of the day you get what you pay for but the pubes and mildew are really an issue.
Business response:
Dear Ally, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we genuinely regret not meeting your expectations. We continually strive to improve our guest experience and appreciate you bringing this to our attention. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Worst hotel I have ever stayed at This hotel stinks once you enter the building. The hotel employees were nice but often the front desk office had no one and often have to wait. We asked for a “do not disturb sign” and they don’t provide it due to rooms needed to be clean every 14 days. The room was not properly clean. In the small studio there is 2 burner stove and a sink which is convenient but no kitchen items are provided, if you want utensils, mugs or kitchen supplies (skillet, pots) you need to rent it which was a BIG ... read more
Business response:
Dear Marleen, Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations, and we apologize for the inconveniences you encountered, from cleanliness issues to the lack of in-room kitchen supplies. Your comments regarding noise, bed comfort, and service availability will be shared with our team to address these concerns. We regret the miscommunication about our offerings and appreciate your patience. Please know we are committed to improving our services, and we hope for an opportunit... read more
Room i booked was not available upon arrival. Booked a double bed through hotels.com. Upon arrival room has single bed. Could not stay with 2 ppl sleeping in single bed. Need refund asap.
Business response:
Dear Rhonda,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
They do not accept cash payment like i was told. The parking lot looked like a trash truck vomited and the room smelled like mold and i found it under the sink. BLACK MOLD !!
Business response:
Dear Mike, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered and understand how disappointing this must have been. Please know that we take such matters seriously, and your feedback has been shared with the appropriate teams to address the cleanliness and maintenance concerns. We regret any confusion regarding payment methods and appreciate your understanding. Should you give us another opportunity, we aim to provide a much better experience.Sincerely,Hotel Manageme... read more
A last resort It took over an hour just to get checked in. Then I was treated as if it was my fault they took so long to come down and chase I is in. The room was clean. However the hotel outside and lobby was a disaster. There were multiple people there waiting to be checked in and others left and canceled their reservation. I would have had I not needed a late check in since I was coming in from out of town. And my night would not have been refunded.
Business response:
Dear Deborah, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience with our front desk associates. We genuinely regret that this situation was not handled appropriately. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
Yuck I should've asked for a refund. I arrived late and it took forever to check in and when I got to my room the bed was stripped with only 1 pillow. No toilet paper. No towels and no trash cans like the maid half assed started the room. I was lucky to catch the clerk before she left so they could move me to a different room. If I hadn't known they had a closing time and would up coming any later I would have been screwed. There were bugs all over the place and the walls and floors were filthy. Wear slippers or flip flops b... read more
Business response:
Dear DeAndrea,Thank you for sharing your feedback about your recent stay. We're deeply sorry for the unacceptable check-in delays, subpar room conditions, and cleanliness issues that fell short of our standards. We understand that these issues compromised your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.