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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for completing the survey. We appreciate your business. Hope to see you again.
Ok for privacy It was good privacy
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable and relaxing stay and appreciate your feedback. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
First time at an extended stay hotel..not sure In general not too bad but it wasn't what I was expecting.... honestly I probably would have been better at a standard hotel. Hopefully you don't want any housekeeping done if you stay less than a week unless you want to pay a small fee for it. I'm already paying to stay so why do I have to pay for housekeeping, you would think it would be part of it. There were no light bulbs in any of the lamps in the room, there was no shower curtain in the bathroom which took 3 days to get e... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Para espesar mi reservación no respetaron que no avia la que yo reserve tuve que recorrer 3 habitaciones por que la prometía estaba sucia la segunda no tenía ni tuallas ni jabones y le faltaban cosas y tenía polvo y deseé de una cama tuve que quedarme en la de 2 camas y pedí utensilios de Cocina y no me los llevaron tuve que ir al siguiente día a pedirlos y no me los dieron completos jamás barrieron la entrada de la puerta en 3 días que estuve ahí siempre basura en la puerta la primera ves que me quede ahí estuvo muy bien pe... read more
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you encountered in both of your rooms and regret the front desk service issue you faced. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Cozy Fun
Business response:
Jeffrey, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Good Good
Business response:
Candy, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Meh Staff were great and super friendly. The rooms were okay. There were some cleanliness issues with the bathrooms and we didnt have any towels. The morning breakfast is very lacking - oatmeal packets, granola bars, and muffins, and the coffee wasn't ready in the morning and then they ran out and never refilled.
Business response:
Chris, thank you for posting the review of your stay. We are pleased to know you liked our room and friendly associates. However, we sincerely apologize for the housekeeping issues in the bathroom.Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.