This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff, dirty elevator, hallways and sheets not clean. No towels in room
Business response:
Dear Guest, We are very sorry to learn about your experience and truly regret that your visit did not reflect the standards we aim to uphold. The issues you mentioned regarding service and cleanliness are concerning and have been shared with the management team for attention. We understand how disappointing this must have been and appreciate you taking the time to share your observations so that we can improve the quality of future stays. We hope you will give us another chance to provide you with the hospitality we are know... read more
Staff was rude, then demanded ID for all people staying in the room. They also charged us "PET FEES" for our 2 service dogs. Would NEVER stay there again.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. The concerns you described do not reflect the level of professionalism and respect we strive to maintain. We understand how upsetting it must have been to feel that your situation was not handled appropriately. Please note that any pet fees are outlined on our website to ensure transparency for all guests. Your feedback has been shared with our management team, and we truly regret that your visit fell short of expectations. ... read more
A bunch of drug dealers and users in the hotel and in the parking lot. It stinks as soon as you walk in the door. Dirt and dust and hair everywhere. Staff was extremely rude and disrespectful.
There Were people from 1 am to around 2:30 am in the morning talking so loud in the Párking lot
terrible stay the room had nothing in it no dishes, no pots or pans no silverware, the sheets were dirty, bought a mop and mopped the floor 4 times still dirty, the filters in the air conditioners were dripping black gross material which I put in the shower and cleaned, cigarette buttes were all around the entryway. Horrible experience - will never stay there again
The room was supposed to be non smoking and it definitely had been smoked in. To the point it was uncomfortable
One staff member was terribly rude
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.