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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches, filty carpet, and fire hazards The carpet was stained and dirty. We killed at least 5 roaches in the bathroom. The heater started smoking immediately when we turned in on and we had to vent out the room in the cold due to this. We told the front desk about the heater and they said it "just smells like that when you first turn it on" when it's obviously a fire hazard. Would not recommend.
Business response:
Dear Guest, Thank you for sharing your feedback. We are deeply sorry to hear about the issues you encountered with the cleanliness and maintenance of our hotel, as this is an essential priority. The safety of our guests is always a top priority, and we take any concerns seriously. We will address this matter with our associates to ensure this does not happen again. We are also sorry if our staff was not as responsive as they should have been in addressing your specific concerns. We sincerely apologize for the inconvenience t... read more
Property was very unkept, no amenities whatsoever as advertised. Cold breakfast as shown was discontinued several months ago, had to go to convenience store for coffee. Lots of pets, Room was very dated with no updates in years, carpet was disgusting. The steel shutters on the registration desk after dark doesn’t add to one’s comfort. You might want to consider spending a little extra!
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We are deeply concerned to hear about the cleanliness and maintenance issues you experienced and the disturbances that affected your comfort. This is certainly not the standard we strive to uphold, and we will take immediate action to ensure the room is properly cleaned and all amenities are in good working order. Your feedback is important to us, and we hope you will consider giving us another chance ... read more
Flight was delayed and I got in after the lobby was closed. I picked up the phone and got connected to an agent who told me it was too late to check in and if I wanted a room tonight, I better call Expedia.
Business response:
Dear Eric, Thank you for taking the time to share your feedback about your recent stay. We apologize for the disappointment you experienced with not getting your room and the inconvenience caused by not being helped by the front desk team. We are always looking for ways to improve, and your feedback regarding these items is valuable to us. Please consider staying with us again and let us serve you better. Sincerely, Hotel Management
Roaches crawling up the walls and in the bathroom
Business response:
Dear Sonya, Thank you for sharing your feedback. We sincerely apologize for the issue you encountered during your stay. Cleanliness and comfort are top priorities for us, and we regret that this was not your experience. Please accept our apologies for the inconvenience caused. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. We value your feedback and hope for the opportunity to regain your trust with an improved e... read more
Should have notified us of a pet upcharge when we made the reservation.
Business response:
Dear Jack, Thank you for your feedback. We apologize for any confusion regarding the pet upcharge. We understand the importance of clear communication during the booking process, and we will review our policies to ensure this information is shared more effectively with our guests moving forward. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Management
My family and I have come to phx a lot for work and at times to have fun …. We have stayed at extended stays before but this one was not at all what we thought …. No lobby when you walk in it smells like ppl smoke inside all the time …. We stayed in room 325 and my husband saw a bug on the bathroom counter …. I saw the cockroach in the morning as soon as I woke up …. I had booked a new hotel and left that morning ….. when I spoke to the front desk lady to turn in my room key and let her know what was going on in the room she... read more
Business response:
Dear Cassandra, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. We also regret the lack of urgency and empathy you experienced from our front desk team. This is certainly not reflective of the level of service we aim to deliver, and we will address this with the appropriate team members to ensure that future guests receive the attention and support they deserve. Please note that yo... read more
No manager available to help No soups and shampoo in the shower No coffee maker
Business response:
Dear Sergio, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
The gm is a preditor and crook Well this was about the most unprofessional general manager and rude and very unproffesional so we checked in two nights prior cuz my grandme was in hospital so my aunt checked in with her card and id the night of the 16th i was looking for my id and night shift said dont even worry about it so today we qere gonna extend but my aunt was still at hospital was gonna be thierb25 min past check out i went down to tell the front desk and asked if we could have a extra half hour to renew so immiediat... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.