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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My family and I have come to phx a lot for work and at times to have fun …. We have stayed at extended stays before but this one was not at all what we thought …. No lobby when you walk in it smells like ppl smoke inside all the time …. We stayed in room 325 and my husband saw a bug on the bathroom counter …. I saw the cockroach in the morning as soon as I woke up …. I had booked a new hotel and left that morning ….. when I spoke to the front desk lady to turn in my room key and let her know what was going on in the room she... read more
Business response:
Dear Cassandra, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. We also regret the lack of urgency and empathy you experienced from our front desk team. This is certainly not reflective of the level of service we aim to deliver, and we will address this with the appropriate team members to ensure that future guests receive the attention and support they deserve. Please note that yo... read more
No manager available to help No soups and shampoo in the shower No coffee maker
Business response:
Dear Sergio, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
The gm is a preditor and crook Well this was about the most unprofessional general manager and rude and very unproffesional so we checked in two nights prior cuz my grandme was in hospital so my aunt checked in with her card and id the night of the 16th i was looking for my id and night shift said dont even worry about it so today we qere gonna extend but my aunt was still at hospital was gonna be thierb25 min past check out i went down to tell the front desk and asked if we could have a extra half hour to renew so immiediat... read more
Looks Can Be Deceiving Saw six cockroaches scampering away into the cracks in the bathroom wall when I got up in the morning. This place is beat up and sketchy. Too bad too, because it looks nice from the outside.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your experience fell short of expectations. Cleanliness and comfort are our priorities, and we understand the frustration this situation may have caused. Your feedback is invaluable, and we are addressing the issues mentioned to ensure they are resolved. We appreciate your insights and hope for an opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
I liked everything about it they have cute kitchenette there's spacious and clean the area is nice and clear and pretty. It's an excellent place to stay. Thank you. Sincerely, Brenda k r o h n
Business response:
Dear Brenda, We are thrilled to hear that you had a wonderful experience at Extended Stay America! It's great to know that our well-maintained property, along with your room and the amenities we provide, exceeded your expectations and contributed to a memorable stay. Your kind words reflect our commitment to ensuring the highest level of comfort and satisfaction for our guests. We can't wait to welcome you back for another unforgettable visit!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,851 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.