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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked full size frig and microwave. Didn't like that the room had not supplied coffee maker, or coffee. No dishes or utensils. I was surprised that Expedia offered this as an option.
Business response:
DearGuest, Thank you for your feedback. We're glad you appreciated the full-size fridge and microwave, and we understand your disappointment with the missing kitchen essentials. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. We regret any miscommunication that may have occurred and value your insight... read more
Filthy. Horrible and safety issue I have Three employees i wish i could give 10 Stars too. Miss. Kim (cleaning lady) she was super sweet, kind and very friendly. Also you can tell when she cleaned its looks and smells like it. Shes the But she went above and beyond for my family and i . Now as for the rest of the staff. One of the staff name alexis. She seemed ok at first but i think it was because the manager alexie was there and she had a image to put on iguess. But once she was buy herself . Super rude. We moved to a smal... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we aim to maintain, and we sincerely regret the condition of the room and the lack of responsiveness from our staff. Your concerns about cleanliness, safety, and customer service are being addressed with our team to ensure such incidents are prevented in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a better e... read more
Help The room had cockroaches, the tv was broken and it was nasty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your room during your stay, and we understand how disappointing and uncomfortable this must have been. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for prompt investigation and resolution. We are committed to providing a clean, safe, and comfortable environment for all our guests, and we deeply regret that we did not meet those expectations during you... read more
Nice people Extended stay has a very friendly staff, super nice front desk people. The room was huge, but the beds felt like the frame was going to collapse. They do have a bit of a BUG problem.
Business response:
Dear Guest, We’re pleased that you had a positive experience with our friendly staff and that you appreciated the size of your room. Our team works hard to make every guest feel welcome, and we’re thrilled to know their efforts impacted your stay. However, we’re truly sorry to know about the issues with the bed and the cleanliness concerns that you mentioned. These are certainly not the standards we aim to uphold, and we sincerely apologize for the discomfort you experienced. We have already addressed the concerns with our m... read more
Gross The staff was nice, but the room was very dirty and gross.
Business response:
Dear Guest, We sincerely apologize for the condition of your room during your stay. While we appreciate your positive remarks regarding the friendliness of our staff, we acknowledge that cleanliness is a critical priority, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will address this with our housekeeping team to ensure necessary improvements are made. We hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely,Hotel Managemen... read more
I got there to check in and we waited 20 minutes for the receptionist who was outside smoking. We got checked in to the 2nd floor and was hit with a TERRIBLE smell, almost as if they tried to clean the carpets but left them wet it was disgusting. We were checked into room 204 I believe and we entered used the bathroom and the toilet wouldn’t flush. Turn over to see a dead cockroach on the counter before exiting! I came out to let my family member see and there were more scurrying across the counter! I got it on video and wen... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit for your mom and you. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this rare incident, please give us another occasion to host you in ... read more
The room we stayed in was suppose to nonsmoking but there was lingering smoke smell, room looked like it was not cleaned. In the morning, woke up to bugs doing their morning routine. Felt like we invaded their space. Overall it was not what I thought the stay would be.
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet your expectations. The concerns you’ve raised regarding the cleanliness and condition of the room are taken seriously, and we will address them with our team to ensure that such issues are resolved. We apologize for the inconvenience this caused and appreciate you bringing this to our attention. We hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,851 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.