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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no hand towels in kitchen, no kitchen utensils, no hand towels in bathroom. chairs in room were dirty. dog owners would not keep their dogs from barking. no food options, no coffee in the room
Nice but.. Everything was great with staff and with the room HOWEVER my only compliment was there was a piece of gum stuck onto the bed frame, which is honestly gross. Also keep in mind this hotel doesn’t offer lotion or shampoo or conditioner or anything like that. A little outdated room but not terrible.
Had to move to another room dogs barking noisy neighbor the toilet is broken not flushing correctly I don’t think I’ll be staying there anymore
Business response:
Dear Shawn, Thank you for sharing your experience. We apologize for the noise disruptions, maintenance issues, and the inconvenience of having to switch rooms during your stay. We will share your concerns with our team to help improve the comfort and service for future guests. We appreciate your feedback and regret that your visit did not meet your expectations. Sincerely, Hotel Management
Update your hours of operation. Well I never got to stay there after making a reservation at 11:30 pm when I arrived at hotel the front desk was closed!
Business response:
Dear Guest, Thank you for sharing your experience with us. We genuinely value the feedback from all our guests, as it is our priority to ensure everyone feels welcome. We sincerely apologize for the inconvenience you encountered upon your arrival and understand your frustration. We make every effort to provide clear and accessible essential information, including our hours of operation, to facilitate confident planning for our guests. We hope you’ll consider giving us another opportunity to welcome you back in the future. Si... read more
Liked full size frig and microwave. Didn't like that the room had not supplied coffee maker, or coffee. No dishes or utensils. I was surprised that Expedia offered this as an option.
Business response:
DearGuest, Thank you for your feedback. We're glad you appreciated the full-size fridge and microwave, and we understand your disappointment with the missing kitchen essentials. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. We regret any miscommunication that may have occurred and value your insight... read more
Filthy. Horrible and safety issue I have Three employees i wish i could give 10 Stars too. Miss. Kim (cleaning lady) she was super sweet, kind and very friendly. Also you can tell when she cleaned its looks and smells like it. Shes the But she went above and beyond for my family and i . Now as for the rest of the staff. One of the staff name alexis. She seemed ok at first but i think it was because the manager alexie was there and she had a image to put on iguess. But once she was buy herself . Super rude. We moved to a smal... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we aim to maintain, and we sincerely regret the condition of the room and the lack of responsiveness from our staff. Your concerns about cleanliness, safety, and customer service are being addressed with our team to ensure such incidents are prevented in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a better e... read more
Help The room had cockroaches, the tv was broken and it was nasty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your room during your stay, and we understand how disappointing and uncomfortable this must have been. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for prompt investigation and resolution. We are committed to providing a clean, safe, and comfortable environment for all our guests, and we deeply regret that we did not meet those expectations during you... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.