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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks Can Be Deceiving Saw six cockroaches scampering away into the cracks in the bathroom wall when I got up in the morning. This place is beat up and sketchy. Too bad too, because it looks nice from the outside.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your experience fell short of expectations. Cleanliness and comfort are our priorities, and we understand the frustration this situation may have caused. Your feedback is invaluable, and we are addressing the issues mentioned to ensure they are resolved. We appreciate your insights and hope for an opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
I liked everything about it they have cute kitchenette there's spacious and clean the area is nice and clear and pretty. It's an excellent place to stay. Thank you. Sincerely, Brenda k r o h n
Business response:
Dear Brenda, We are thrilled to hear that you had a wonderful experience at Extended Stay America! It's great to know that our well-maintained property, along with your room and the amenities we provide, exceeded your expectations and contributed to a memorable stay. Your kind words reflect our commitment to ensuring the highest level of comfort and satisfaction for our guests. We can't wait to welcome you back for another unforgettable visit!Sincerely,Hotel Management
Find another place to stay. Place is run down and dirty. We got in after 10pm and the "lobby" was closed. I wandered around then finally the lady came out and checked us in.
Business response:
Dear Tanya, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
Don’t waste your time Check in was not easy, Wi-Fi did not work, no amenities, No shampoo/conditioner/lotion/soap…very noisy, pit bulls off of the leash, smelled really bad and no flexibility with reservations
Business response:
Dear Robyn, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.