Extended Stay America Select Suites - Phoenix - Deer Valley

Business response:

Dear Tanya, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Robyn, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more

Business response:

Dear Lydia, Thank you for sharing your experience. We strive to provide comfortable, reliable accommodations at an affordable rate, and it’s our goal to exceed expectations wherever possible. Your comments are appreciated as we continue working to enhance the overall guest experience. Should your travels bring you back, we would be delighted to welcome you for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Karin, Thank you for being our guest and for your valuable feedback. Please accept our apologies for any concerns you had during your time with us, especially about the billing. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for sharing your experience with us. We are delighted to hear that you had a positive experience with our check-in service. However, we are sorry that your stay this time did not meet all of your expectations, especially considering your positive past experiences with us. Thank you for taking the time to share these comments so we can address them appropriately. We hope you will revisit so we can show you the hospitality you deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Andrew, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provi... read more