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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor stay It was to be a smoke free hotel. Always smelled of pot. The floors in the elevator were dirty, carpets dirty. We had to take out our own trash. No handicap doors. The only thing good was our room was quiet. Would give this place no stars.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We sincerely apologize for the issues you encountered during your stay. We understand how important a clean and comfortable environment is, and we deeply regret that we did not meet your expectations in this regard. We will be addressing the concerns you raised about cleanliness and ensuring that our property is properly maintained. Your feedback is important to us, and we will work diligently to make improvements. We hope you will consider giving us another opportunit... read more
Roach motel, literally. Walked in and watched 2 roaches walk across the lobby, one on the counter. It was late so we stayed the night and hoped for no bugs in the room. Checked out the next morning and moved to a different hotel for the next 3 nights. Gross.
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We hope you will give us another chance to improve your experience in the future.Sincerely,Hotel Management
Roaches, filty carpet, and fire hazards The carpet was stained and dirty. We killed at least 5 roaches in the bathroom. The heater started smoking immediately when we turned in on and we had to vent out the room in the cold due to this. We told the front desk about the heater and they said it "just smells like that when you first turn it on" when it's obviously a fire hazard. Would not recommend.
Business response:
Dear Guest, Thank you for sharing your feedback. We are deeply sorry to hear about the issues you encountered with the cleanliness and maintenance of our hotel, as this is an essential priority. The safety of our guests is always a top priority, and we take any concerns seriously. We will address this matter with our associates to ensure this does not happen again. We are also sorry if our staff was not as responsive as they should have been in addressing your specific concerns. We sincerely apologize for the inconvenience t... read more
Property was very unkept, no amenities whatsoever as advertised. Cold breakfast as shown was discontinued several months ago, had to go to convenience store for coffee. Lots of pets, Room was very dated with no updates in years, carpet was disgusting. The steel shutters on the registration desk after dark doesn’t add to one’s comfort. You might want to consider spending a little extra!
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We are deeply concerned to hear about the cleanliness and maintenance issues you experienced and the disturbances that affected your comfort. This is certainly not the standard we strive to uphold, and we will take immediate action to ensure the room is properly cleaned and all amenities are in good working order. Your feedback is important to us, and we hope you will consider giving us another chance ... read more
Flight was delayed and I got in after the lobby was closed. I picked up the phone and got connected to an agent who told me it was too late to check in and if I wanted a room tonight, I better call Expedia.
Business response:
Dear Eric, Thank you for taking the time to share your feedback about your recent stay. We apologize for the disappointment you experienced with not getting your room and the inconvenience caused by not being helped by the front desk team. We are always looking for ways to improve, and your feedback regarding these items is valuable to us. Please consider staying with us again and let us serve you better. Sincerely, Hotel Management
Roaches crawling up the walls and in the bathroom
Business response:
Dear Sonya, Thank you for sharing your feedback. We sincerely apologize for the issue you encountered during your stay. Cleanliness and comfort are top priorities for us, and we regret that this was not your experience. Please accept our apologies for the inconvenience caused. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. We value your feedback and hope for the opportunity to regain your trust with an improved e... read more
Should have notified us of a pet upcharge when we made the reservation.
Business response:
Dear Jack, Thank you for your feedback. We apologize for any confusion regarding the pet upcharge. We understand the importance of clear communication during the booking process, and we will review our policies to ensure this information is shared more effectively with our guests moving forward. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,851 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.