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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people Extended stay has a very friendly staff, super nice front desk people. The room was huge, but the beds felt like the frame was going to collapse. They do have a bit of a BUG problem.
Business response:
Dear Guest, We’re pleased that you had a positive experience with our friendly staff and that you appreciated the size of your room. Our team works hard to make every guest feel welcome, and we’re thrilled to know their efforts impacted your stay. However, we’re truly sorry to know about the issues with the bed and the cleanliness concerns that you mentioned. These are certainly not the standards we aim to uphold, and we sincerely apologize for the discomfort you experienced. We have already addressed the concerns with our m... read more
Gross The staff was nice, but the room was very dirty and gross.
Business response:
Dear Guest, We sincerely apologize for the condition of your room during your stay. While we appreciate your positive remarks regarding the friendliness of our staff, we acknowledge that cleanliness is a critical priority, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will address this with our housekeeping team to ensure necessary improvements are made. We hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely,Hotel Managemen... read more
I got there to check in and we waited 20 minutes for the receptionist who was outside smoking. We got checked in to the 2nd floor and was hit with a TERRIBLE smell, almost as if they tried to clean the carpets but left them wet it was disgusting. We were checked into room 204 I believe and we entered used the bathroom and the toilet wouldn’t flush. Turn over to see a dead cockroach on the counter before exiting! I came out to let my family member see and there were more scurrying across the counter! I got it on video and wen... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit for your mom and you. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this rare incident, please give us another occasion to host you in ... read more
The room we stayed in was suppose to nonsmoking but there was lingering smoke smell, room looked like it was not cleaned. In the morning, woke up to bugs doing their morning routine. Felt like we invaded their space. Overall it was not what I thought the stay would be.
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet your expectations. The concerns you’ve raised regarding the cleanliness and condition of the room are taken seriously, and we will address them with our team to ensure that such issues are resolved. We apologize for the inconvenience this caused and appreciate you bringing this to our attention. We hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Poor stay It was to be a smoke free hotel. Always smelled of pot. The floors in the elevator were dirty, carpets dirty. We had to take out our own trash. No handicap doors. The only thing good was our room was quiet. Would give this place no stars.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We sincerely apologize for the issues you encountered during your stay. We understand how important a clean and comfortable environment is, and we deeply regret that we did not meet your expectations in this regard. We will be addressing the concerns you raised about cleanliness and ensuring that our property is properly maintained. Your feedback is important to us, and we will work diligently to make improvements. We hope you will consider giving us another opportunit... read more
Roach motel, literally. Walked in and watched 2 roaches walk across the lobby, one on the counter. It was late so we stayed the night and hoped for no bugs in the room. Checked out the next morning and moved to a different hotel for the next 3 nights. Gross.
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We hope you will give us another chance to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.