Extended Stay America Select Suites - Phoenix - Deer Valley

Business response:

Dear Lydia, Thank you for sharing your experience. We strive to provide comfortable, reliable accommodations at an affordable rate, and it’s our goal to exceed expectations wherever possible. Your comments are appreciated as we continue working to enhance the overall guest experience. Should your travels bring you back, we would be delighted to welcome you for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Karin, Thank you for being our guest and for your valuable feedback. Please accept our apologies for any concerns you had during your time with us, especially about the billing. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for sharing your experience with us. We are delighted to hear that you had a positive experience with our check-in service. However, we are sorry that your stay this time did not meet all of your expectations, especially considering your positive past experiences with us. Thank you for taking the time to share these comments so we can address them appropriately. We hope you will revisit so we can show you the hospitality you deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Andrew, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provi... read more

Business response:

Dear Amy, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide ... read more

Business response:

Dear Daniel, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the cit... read more