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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Dirty there was a toothbrush in the shower a dirty towel aswell as pillow case
Business response:
Dear Amy, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide ... read more
the price was high and no pool and there wasn't any breakfast or staff at night so people was coming and going talking loud or front and we are right above the offic
Business response:
Dear Daniel, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the cit... read more
Our room reaked of weed .
Business response:
Dear Rosa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Sucio El lugar no estaba limpio, pisos manchados, alfombras sucias. Recepción algunos fueron poco amables
Business response:
Dear Williams, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Making a reservation at Extended Stay America was the biggest mistake ever—my husband was extremely PO. Worst HARD mattress we have ever experienced—impossible to get comfortable and had a long travel day planned. Hooking up the Cpap discovered tons of hair on floor behind night stand, then looked under bed, oh my! …and headboard needed a good cleaning, gross. Room was very outdated and looked nothing like the Travelocity pictures.
Low budget atmosphere Smells like smoke everywhere very low budget atmosphere pictures look nothing like the actual room
Business response:
Dear Guest, Thank you for reviewing our hotel. We are truly sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room that is also free of smoke. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,851 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.