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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not bad but not great After one night of staying her I was locked out of my room due to "non payment". I booked online through hotels.com and at the end of my transaction it gave me the option of pay now or later. I chose to pay later. Apparently they have not updated their page in awhile and therefore I was not able to pay later. They in no way honored what they advertised on hotels.com which left me paying a little extra for my stay.. it wasn't to much higher of what I would have paid if they honored what was advertised bu... read more
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Bathroom light didn’t work when mentioned to front desk at check in was told, yeah all the bathroom lights are out in all the rooms and don’t have the right bulbs. The. The ac unit stoped working.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how important it is for essential in-room features to function properly, as they contribute greatly to overall comfort. When expectations are not met, it can understandably affect your impression of the stay. Your feedback has been carefully noted and will be shared with our team to help ensure a more consistent and dependable experience going forward. We appreciate your willingness to provide candid input, as it offers a valuable perspective a... read more
Horrible service, basically a living facility
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations and that the experience was not as comfortable or seamless as you had hoped. Creating a welcoming and supportive environment for all visitors is very important, and your observations will be shared with the appropriate teams to help guide improvements. We appreciate your comments and understand how such concerns can impact a visit. We hope for the opportunity to provide a more positive and accommodating experien... read more
The staff is unprofessional and rude. The room was filthy with dirt and stains. The bedsheets had hair and dirt from previous stays. The hotel reeks of Marijuana and and garbage. The front desk attendant confirmed they only had one Housekeeper, which explains the filth and dirty rooms. Outside the property was people smoking and doing mechanic work on vehicles. I would not recommend spending your money or time at this hotel.
Business response:
Dear Frances, We sincerely apologize for the experience you encountered during your stay. It is deeply concerning to hear about the cleanliness issues and the discomfort you faced with the environment around the property. Your feedback regarding our housekeeping capacity and overall conditions has been shared with the team for improvements. Maintaining a safe and sanitary environment is a top priority, and we regret that we fell short during your visit. We hope to have the opportunity to make your next stay with us outstandi... read more
The staff is so rude and disrespectful calling me names and wouldn't even give me clean towels or bedding whole time I was rhere
Business response:
Dear Cesar, Thank you for sharing your perspective. We are genuinely concerned to hear that your visit left you feeling unwelcome and that your expectations for comfort were not met. Creating a respectful and accommodating environment for every guest is very important, and your comments will be shared with the appropriate team to help ensure attention to guest needs. Feedback like yours is valuable in helping us maintain high standards of service. We hope future visits provide a more positive experience where guests feel sup... read more
Service rude and argumentative
I left trash outside my room for housekeeping to dispose like every other hotel. They would throw it back in my room stinking the whole room. I brought it out again the next day and when I got back from work, I found all my stuff at the front desk because I was getting kicked out for leaving trash outside. Staff stole a tablet I use for school, a watch and groceries. On top of this, they will not refund me so I consider this theft. Not to mention this place is more like a low income housing projects think twice before choosi... read more
Staff were very helpful and accommodating
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.