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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean ....BUT!!! Customer Service needs more training when it comes to their customers especially how to communicate rather then get hostile .
First room smelled like mold and flooring seams appeared to have mold, there appeared to be a condom wrapper on the floor near the bed. We were offered a second room that was much cleaner; however the window did not close all the way making the room very noisy to freeway traffic.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We're glad a cleaner room was provided, but we regret that your initial accommodation and the issue with outside noise disrupted your stay. Your comments have been shared with our team to address both cleanliness and maintenance concerns. We’re committed to improving our standards and ensuring a more comfortable environment. We hope you'll consider visiting again so we can offer you a more pleasant experience.Sincerely,Hotel Management
Charged but couldn’t check in When I arrived and attempted to check in, I wasn’t allowed to. The front desk person said they were coming and I waited for over an hour and they never showed up. I selected to pay on site, but they charged my card before I arrived. So they charged me for a room and then didn’t check me in.
Business response:
Dear Guest, Thank you for taking the time to share your review. We sincerely apologize for not meeting your expectations during your stay and regret any inconvenience this may have caused. Your feedback is invaluable, and we will ensure it is addressed appropriately. We hope you will consider returning, allowing us the opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
Horrible service Was unable to check in due to the front counter being closed. Used lobby phone as instructed and no one came to check us in after we waited for an hour. The area alone is very sketchy with many individuals roaming the parking lot.
Business response:
Dear Guest, We are sorry that your recent experience with us fell short of your expectations. We apologize for the inconvenience you experienced with the closed front desk and the difficulty you faced checking in. We understand that waiting is frustrating, and we should have been more responsive to your needs. Regarding your concerns about the area and the parking lot, we take the safety and security of our guests very seriously. We appreciate you sharing your experience with us, as it helps us to improve our services. Pleas... read more
The rooms were dirty and the hallway smells like weed. The hotel staff allowed us to review the room and assured us, if we didn't like the room, we did not have check in, and would not be charged. They lied!
Business response:
Dear Guest, We sincerely apologize for the experience you had and the miscommunication that occurred. We acknowledge that the cleanliness issues and service fell short of your expectations, and we regret any discomfort this may have caused. Thank you for bringing these concerns to our attention. Since the reservations were made through a third-party booking site, they must cancel them. We recommend that you contact them directly for the refund process. If you need any assistance from us, please feel free to reach out to us.S... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.