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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like cigarettes and weed. There is dog feces all over the property. We got an extended stay on purpose to use the kitchen but there were no utentiles, or anything to cook with. They didn't even have that at the front desk. No tea or coffee in the room. No shampoo either. We complained and they refused to refund us the money.
Business response:
Dear Polina, Thank you for sharing your feedback about your stay. We understand that a fresh, clean hotel sets the tone for a wonderful experience, and we sincerely apologize that this was not the case for you. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring our team pays greater attention to this aspect moving forward. We also regret your disappointment and frustration regarding the in-room amenities. Thank you for bringing this to our attention. We truly appreciate... read more
I wasn't impressed. That was my first time at an extended stay. I'm glad it was only one night. The gal at the front desk was great, but I won't ever stay at another one.
Business response:
Dear Sheryl,We sincerely apologize for not meeting your expectations during your stay. We're glad to hear that our front desk staff made a positive impression, but we understand that your experience didn't reflect the standard we aim to provide. Your feedback is valuable, and we'll work on improving our overall service and accommodation. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Room was really dirty and with a bad smell, like smoke of cigarettes or something else, restroom light won't even turn on, mold on floors, even cockroaches... Worst experience ever
Business response:
Dear Alejandro, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manage... read more
Not very clean Not very clean and interior of room looks old. But for the price couldn’t ask for more
Business response:
Dear Juan, Thank you for taking the time to provide feedback on your recent stay with us. We strive to ensure that every guest enjoys a clean and well-maintained property that serves as a comfortable home away from home. However, we sincerely regret that your experience did not meet these expectations. Please be assured that we will address the issues you raised promptly, and we appreciate your bringing them to our attention. We hope to have the opportunity to welcome you back so that we may demonstrate the quality of servic... read more
They had roaches and they were rude
Business response:
Dear Nicolas, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. We are dedicated to addressing your concerns to ensure every guest receives the highest service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opportunity to provide the exceptional experience you deserve.Sincerely,Hotel Management
“Meh” of a place it was clean, but there’s never anyone at the desk, and they’re honestly rude.
Business response:
Dear Coleen,Thank you for sharing your feedback. We are pleased to hear that you found the hotel clean, but we sincerely apologize for the issues you experienced with the staff. Providing excellent service is a top priority, and it’s concerning to hear that your interactions were not up to the standard we strive for. Your comments will be addressed with the team to ensure that our service is both welcoming and attentive. We appreciate your input and hope to have the opportunity to provide a more positive experience in the fu... read more
I made reservations prior to arriving. Office was closed when i arrived to check in. 15 mins later after waiting I told the room I reserved was no longer available and the only room they had left was a room with a npn working television. It was 10p.m at night so I didn't mind. I was tired and had to work the following morning at 5 a.m. I finally was all checked in and went to sleep the following morning i woke up for work to no running water! I was told it would be on in a few hours. As I was working (I work from home) I get... read more
Business response:
Dear Andronica, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the inability to accommodate your request for the specific room and understand your disappointment regarding the various issues you mentioned. While we make every effort to fulfill such requests, regrettably, there are occasions when the requested room is unavailable. We understand and genuinely regret any disappointment this may have caused. Your comments have helped us identify areas for improvement, a... read more
There was only one way in one way out. The place was dirty and drugs were bought in the parking lot at 9 am. Horrible
Business response:
Dear Sheri, We are sincerely concerned to see your feedback, as it does not align with the experience we strive to provide for our guests. We maintain a strict policy against any illegal activities on our property and would appreciate the opportunity to understand your experience in more detail. Please be assured that we will conduct a comprehensive investigation into the matter you have raised. Also, we have initiated a refund, and it will take a few business days to reflect in your account. Our organization is dedicated to... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.