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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. Lack of shampoo and conditioner.
Business response:
Dear GUANG, Thank you for taking the time to provide feedback regarding your recent stay. We recognize the significance of maintaining a fresh and clean hotel environment, and we sincerely apologize for falling short of your expectations in this area. We are actively reviewing our housekeeping services to ensure that we adhere to the highest cleanliness standards. Also, while we do offer a starter supply of basic essentials at the front desk, we encourage guests to consider bringing or purchasing their preferred items for lo... read more
The front desk could not find our reservation until we went back in with phone in hand showing the reservation. Homeless man in the lobby bothering us so we returned later to check us in. Would not recommend this place to anyone. The lady at the front desk was pleasant enough after she found our reservation. I guess you get what you pay for.
Business response:
Dear Eileen, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your reservation and the situation in the lobby. We understand how these issues impacted your stay, and we deeply regret that your experience did not meet your expectations. Please know your feedback is important, and we are working to improve in these areas. We appreciate your patience and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Rough budget hotel.
Business response:
Dear Paul, Thank you for your valuable feedback. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. However, we regret that we fell short of your expectations. We value your input and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Vanessa, was very rude and unfriendly. That’s why we didn’t stay would not recommend don’t come here !!! Save your money and go to a hotel with better customer service
Business response:
Dear Brittney, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you... read more
Booked a room late at night because me and my husband were in need of somewhere to stay for the night and when we got there we were told we couldn’t check in because it was too late. Mind you I had already called their customer service and the man I spoke to told me that even though their office closes at 10pm they keep somebody on duty for people who are checking in late. The lady who was in the front cancelled our reservation and we had to go elsewhere. When I tried to get a refund through Expedia I was told I can’t get a ... read more
Business response:
Dear Reina, We would like to extend our sincere apologies for the inconvenience you experienced with your recent reservation at our establishment. We fully understand the frustration this situation may have caused. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements.Sincerely,Hotel Management
Bad customer service When I arrived I was looking to bathe and there were no dry off towels only a foot towel and two was cloths no tissue I called and was to meet at front lobby which closes after the evening and the attendant tells me it was towels in the room I told her she can come up and see she gave me an attitude and shut the lobby window down on me with the worst service I’ve ever gotten I’ve stayed at this hotel more than once and I’m completely needing a credit for the service alone never got any towels this was th... read more
Business response:
Dear Lovneet, Thank you for your constructive feedback regarding your recent stay at our hotel. We deeply regret the service issues you encountered during your visit. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. We appreciate your insights, as they are invaluable in helping us improve and ensure that such experiences do not recur in the future. Thank you once again for your candid observations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.