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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t stayed there, i cancelled
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
A lot of homeless people living just a few feet away. We booked a room with 2 queen beds online through Expedia and when we checked in they only had a room with 1 bed. Staff told us it’s a first come basis. We had four sleeping in a room. Only 2 towels we given and we couldn’t get anymore because they don’t have housekeeping on weekends. Won’t
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for not meeting your expectations with respect to the requested room. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Regarding the towels and housekeeping, we are truly sorry for the inconvenience this caused. Our goal is to provide every g... read more
Crack motel The worst extended stay ever will never go back the room was drity the dint even give soap or anything for shower ask front desk they said they dont give any and the location also dont have an ice machine smell like food and meth in the hallways wouldn't taken an family here thats for sure
Business response:
Dear Guest, Thank you for your valuable feedback regarding your recent stay at our hotel. We sincerely apologize for the issues you experienced during your visit. We recognize that many guests bring personal items to use in their suites, which is why we offer complimentary hair dryers and toiletries upon request at the front desk. Additionally, while each room is equipped with ice trays, we do not have ice machines available. Given that each room features a kitchen, there may be some food odors; therefore, we are sorry for a... read more
Do NOT book here! Reserved 2 rooms but they only had 1 available.,Room was terrible, smelled moldy, shower backed up into tub. Homeless people digging in trash,by hotel. NEVER AGAIN!
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced, including the failure to honor your room reservation and the condition of your accommodations. This does not reflect the high standards we aim to uphold. We take your concerns seriously and will address these with our team to prevent a recurrence in the future. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Manageme... read more
Dirty hotel Bunch bugs inside the room, pillows full blood, bathrom clocked, full of black dirt and hair all over the shower, no toilet papers, etc.
Business response:
Dear Angelica, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. We aim to provide a comfortable hotel stay. Please return and allow us to provide you with a seamless experience. Sincerely, Hotel Management
We were very disappointed in the cleanliness of our room. There was a broken glass on the bathroom. Bugs in the bathroom.. splattered poop in the toilet. The floor was dirty had stuff on. The blinds were covered in dust. overall, the room needed a deep clean. When I told the girl at the front desk she looked at me with a dumb look like she didn’t know what to do and she said she would leave a note in the account.. at the bare minimum, somebody should’ve cleaned up the glass.. The one positive was the water pressure was amazi... read more
Business response:
Dear Anthony, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, and we will discuss your remarks to ensure guests are attended to with care and promptness. Please allow us to ensure such incidents are handled better as we a... read more
Nasty 1) Upon checking in we got in late about 1010pm and their front desk closed at 10pm, which I understand but don’t have an attitude when checking me in. 2) since we were only staying 3 night we didn’t get maid service 3) blood spots in the bathroom 4) one of the wash rags was folded nice and neat with a shoe print of dirt on it 5) tv didn’t work 6) the linoleum floors were filthy with dirt and ghost terds 7) we couldn’t open the blinds bc they were destroyed 8) the pull out bed didn’t have linen on it 9) the deadbolt on... read more
Business response:
Dear Carlos, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, and we completely understand how frustrating this experience must have been. We will be sure to escalate these concerns to our housekeeping and maintenance teams to prevent future occurrences. We want every guest to have a pleasant experience, and we welcome the chance to make improvements and provide a much better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.