Extended Stay America Select Suites - Phoenix - North

Eileen 

on Expedia

6 months ago

The front desk could not find our reservation until we went back in with phone in hand showing the reservation. Homeless man in the lobby bothering us so we returned later to check us in. Would not recommend this place to anyone. The lady at the front desk was pleasant enough after she found our reservation. I guess you get what you pay for. 

paul 

on Expedia

6 months ago

Rough budget hotel. 

Brittney 

on Expedia

6 months ago

Vanessa, was very rude and unfriendly. That’s why we didn’t stay would not recommend don’t come here !!! Save your money and go to a hotel with better customer service 

Reina 

on Expedia

7 months ago

Booked a room late at night because me and my husband were in need of somewhere to stay for the night and when we got there we were told we couldn’t check in because it was too late. Mind you I had already called their customer service and the man I spoke to told me that even though their office closes at 10pm they keep somebody on duty for people who are checking in late. The lady who was in the front cancelled our reservation and we had to go elsewhere. When I tried to get a refund through Expedia I was told I can’t get a ... read more

Lovneet 

on Expedia

7 months ago

Bad customer service When I arrived I was looking to bathe and there were no dry off towels only a foot towel and two was cloths no tissue I called and was to meet at front lobby which closes after the evening and the attendant tells me it was towels in the room I told her she can come up and see she gave me an attitude and shut the lobby window down on me with the worst service I’ve ever gotten I’ve stayed at this hotel more than once and I’m completely needing a credit for the service alone never got any towels this was th... read more

Polina 

on Expedia

7 months ago

Our room smelled like cigarettes and weed. There is dog feces all over the property. We got an extended stay on purpose to use the kitchen but there were no utentiles, or anything to cook with. They didn't even have that at the front desk. No tea or coffee in the room. No shampoo either. We complained and they refused to refund us the money.