This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
noisy hotel The check in was a little weird, the hotel clerk was in a room with a slide down metal door, puzzling are they preventing a robbery? While riding up the elevator a young lady seemed to be drugged up rode along with us. Once in the room the air conditioner was so loud along with the people up stairs, next to us and in the hall ways. Seemed like some one was bowling up stairs all night long. There was a brown substance spayed up on the ceiling. The toilet flusher handle fell off. I hardly got any sleep.
Business response:
Dear Alan, Thank you for the review. It is disheartening to read what you have encountered, and we apologize for not meeting your expectations during your stay. Our guest deserves a peaceful sleep and the high standard suite we wish to uphold, and we regret this was not your experience. Your comments will be shared with maintenance and housekeeping teams to ensure everything is in place for our guests to enjoy the best of what we can offer. We hope to welcome you again for a seamless visit.Sincerely,Hotel Management
Attendant wasnt even onsite and even though i waited and called and spoke to corporate office, still could not get a hold of attendant/manager, yet onced arrived after 30 mins, arrived threating to cancel my reservation, and canceled my reservation, can check camaras and check how long i waited and how i was not rude at all.
Business response:
Dear Sergio, We sincerely apologize for the inconvenience you experienced during check-in. Your time is valuable, and we regret any frustration caused by the delay and lack of on-site assistance. Please know that your feedback is taken seriously, and we will address this issue with our team to ensure it doesn't happen again. We understand your disappointment and assure you that steps are being taken to improve our service. We hope to have the opportunity to provide you with a much smoother and more pleasant experience in the... read more
Lock of assistance, very limited working hours. Not 24 hrs assistance no room service for even towels
Business response:
Dear Martha, We're sorry to hear about the challenges you faced during your stay. We strive to provide a comfortable and convenient experience for all our guests, and it's disappointing to read that we fell short of your expectations. Your feedback is valuable, and we will use it to improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The property was disgusting. There was vomit in the sink. The blinds had layers of dust. There was pubes in the sheets and the bath. When i got there initially it took the night clerk 30 minutes to come to the front desk. It was just a mess. The place appeared to be housing homeless people and it reeked of cigarette smoke throughout the entire building. It was trash i had my wife and kids with me this was unacceptable.
Business response:
Dear Luis, We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding cleanliness and the overall condition of the property is deeply concerning and not reflective of the high standards we strive to uphold. We regret any discomfort or inconvenience caused to you and your family. Please know that we take your comments seriously and will address these issues internally to ensure a more positive experience for our guests in the future. We appreciate your understanding and ho... read more
Had on dead and one live cockroach. Dirty place
Business response:
Dear Robert, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Never again Terrible hotel. People up all night. Many people on welfare staying there 3+ months
Business response:
Dear Dave, We sincerely apologize for the disturbances you experienced during your stay. Providing a peaceful environment for our guests is a top priority, and we regret falling short of this commitment. We appreciate your feedback and will address noise concerns to improve the overall guest experience. Regarding the extended stays, we welcome guests from various backgrounds, and our aim is to ensure a comfortable stay for everyone. We understand your concerns and assure you that we are working to enhance the overall atmosph... read more
It was very dark , in a construction zone , the desk clerk was rude her husband nd was leaning across the counter that was less than 3 feet , and her kid was skating in the small area. And when I asked about a elevator I was snapped at ! I asked the kid to please stop skating by me , I she said ok i was afraid she might knock me down sense I’m sick and handicap ,the desk clerk said I should have called her to make a reservation , then she cancelled my reservation and there were men walking all over the property I didn’t feel... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your recent visit. Your experience does not align with our commitment to providing a welcoming and comfortable environment. We take your feedback seriously and will address these issues with our team to ensure improvements. We are truly sorry for any discomfort caused, and we understand the importance of a safe and pleasant stay. We value your input and hope you will reconsider staying with us in the future to experience the high standards of ser... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.