This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in window was closed for lunch at 2:30 p.m. I never heard of this. After I got out of the elevator, I was met with the foul stench of garbage wafting in the air. They did not offer shampoo or tissues.
Business response:
Dear Michael, Thank you for sharing your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. Thank you again for your candid feedback. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bri... read more
Don't stay at this property. They tried to charge me for my dog after I paid for my dog. We went up to our room and it was supposed to be two double beds but it was one double bed and a tiny fold-out couch. I went and complained and she said she could refund me but I have no idea what she's going to refund me. Probably hasn't even happened yet. Everything is extra, if you want any kind of dishes, coffee pot, extra linens. No breakfast or even a place to sit and relax. I was afraid to leave the room by myself. I would never s... read more
Business response:
Dear Yvonne, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We are committed to ... read more
Have stayed in other extended stays and been fine, this one however was not a great experience. Zip ties holding the bed frame together, it was dirty, not the best neighborhood. No one is on duty in the morning until 10:00am.
Business response:
Dear Victoria, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are also deeply sorry that our staff were not available when you needed, and we apologize for any inconvenience caused. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Most uncomfortable bed. Two towels and a wash cloth. No hand towel. People hanging out in hallways, felt unsafe.
Business response:
Dear Beth, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you comfortable. Also, we regret the other issues mentioned. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you des... read more
Tried to charge me for being ten minutes late to check out after a terrible night of sleep in this hollow hole.
Business response:
Dear Mitch, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any disappointment you experienced during your stay. Your feedback is valuable, and we will strive to address any issues to improve future experiences. Also, we regret any miscommunication regarding any charges during the check-out process.We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore... read more
Smelt to noises I guess you pay for what you get
Business response:
Dear Yasmin, Thank you for your feedback regarding your stay with us. We appreciate hearing about the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.